Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Kendra Rockow

Chesterland

Summary

Dynamic auto claims adjuster with a proven track record at Travelers Insurance, excelling in claims analysis and policy verification. Recognized for exceptional problem-solving abilities and effective communication, I successfully resolved complex claims, enhancing client satisfaction and operational efficiency. A detail-oriented leader, I foster team collaboration to optimize workflow and drive results.

Overview

11
11
years of professional experience

Work History

Auto claims adjuster

TRAVELERS INSURANCE
07.2024 - Current
  • Evaluated auto claims by reviewing incident reports and photographs.
  • Facilitated communication between clients and repair shops for claim resolutions.
  • Investigated claims by gathering statements from involved parties and witnesses.
  • Maintained accurate records of all claims activities in the company's database system.
  • Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
  • Researched and verified insurance policy coverage.
  • Communicated effectively with policyholders, explaining claim processes and decisions clearly.
  • Participated in claims review meetings, presenting cases and justifying decisions.

Manager

D.S. CAKES & SWEET CAFÉ
02.2018 - 07.2024
  • Oversaw daily operations of café and bakery, ensuring smooth workflow.
  • Managed staff schedules and assignments to optimize productivity.
  • Implemented inventory control systems to track supplies and reduce waste.
  • Trained new employees on customer service and food safety standards.
  • Developed new menu items based on seasonal ingredients and customer feedback.
  • Coordinated special events and catering services for local clients.
  • Fostered a positive team environment through effective communication and support.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.

Customer care

LAKESHORE LEARNING
08.2014 - 09.2020
  • Processed customer transactions accurately and efficiently at a busy retail environment.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries and provided recommendations for purchases.
  • Maintained up-to-date knowledge of company's products, services and policies and procedures related to customer care operations.
  • Resolved many calls daily by solving problems and providing customer care.
  • Coached and mentored junior members of the Customer Care team.

Education

HIGH SCHOOL DIPLOMA -

Geneva High School
Geneva, OH
01.2006

Skills

  • Detail-oriented
  • Self-motivated
  • Organization
  • Problem solver
  • Project management
  • Communication
  • Microsoft Excel
  • Microsoft Word
  • Claims investigation
  • Policy verification
  • Claims analysis
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Team leadership
  • Workflow optimization
  • Insurance regulations knowledge
  • Claims investigations
  • Communication skills
  • Critical thinking
  • Problem-solving abilities
  • Claim investigation

Affiliations

  • Diversity Council

Accomplishments

  • 2024 In-Sync Nomination
  • 2025 In-Sync Nomination

Timeline

Auto claims adjuster

TRAVELERS INSURANCE
07.2024 - Current

Manager

D.S. CAKES & SWEET CAFÉ
02.2018 - 07.2024

Customer care

LAKESHORE LEARNING
08.2014 - 09.2020

HIGH SCHOOL DIPLOMA -

Geneva High School

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