Kendra Rodriguez
Porter,TX
Summary
Direct team leader with a proven track record at Walmart, excelling in team motivation and performance evaluations. Skilled in optimizing workflows and enhancing customer service, I strive to collaboration with my team and drive operational improvements, resulting in increased efficiency and a positive work environment. Committed to staff development and safety compliance. I want to ensure a positive workplace experience that promotes an open feedback environment to better increase productivity and success all around.
A lead by example leader to ensure that the success as a leader goes forward with the support of the team members participating.
Respect is most important to everyone the customers and associates as well of management that will build motivation and confidence.
Having standards and Time management on any and all tasks should be given a level of priority and deadline .
Proceed to provide team meetings to involve your team with news and updates
recognition when successful and opportunities.
Overview
22
22
years of professional experience
Work History
Team Leader
Walmart
New Caney, TX
07.2009 - Current
- Supervised daily operations to ensure compliance with company policies and safety standards.
- Trained team members on best practices for customer service and product knowledge.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Assistant Manager
Kentucky Fried Chicken
Dallas TX
01.2004 - 07.2009
- Assisted in training and onboarding new team members to enhance operational efficiency.
- Managed daily staff schedules to ensure efficient use of labor resources.
- Monitored inventory levels and ordered supplies to ensure consistent product availability.
- Implemented best practices for food safety and sanitation compliance during operations.
- Led team meetings to discuss performance metrics and establish action plans for improvement.
- Developed training materials that improved employee understanding of menu offerings and promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Analyzed customer feedback to identify areas for service improvement and staff development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Bryan Adam High School
Dallas, TXSkills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Documentation and reporting
Overseeing daily activities
Daily workflow improvement
Safety
Staff education and training
Team building
Evaluating employee work
Performance evaluations
Workflow management
Time management
Multitasking
Customer service
Customer relations
Positive attitude
Team leadership
Team collaboration
Languages
Spanish
Limited Working
Timeline
Team Leader
Walmart
07.2009 - Current
Assistant Manager
Kentucky Fried Chicken
01.2004 - 07.2009
High School Diploma -
Bryan Adam High School