Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Roland

Columbus,GA

Summary

Well-qualified housing coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, vendors, property managers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

12
12
years of professional experience

Work History

Housing Coordinator

Oakwood Worldwide
08.2022 - Current
  • Improving tenant satisfaction by addressing concerns promptly and implementing effective solutions.
  • Developing strong relationships with employers to promote available housing options and unit availability.
  • Enhancing property appearance by coordinating with vendors for furniture repairs and replacements.
  • Conducting move-in and move-out inspections to ensure compliance with guest departure and housing standards.
  • Facilitating conflict resolution between guests, promoting a positive living environment for all residents.
  • Coordinating move-in/move-out processes efficiently while minimizing vacancy periods.
  • Meet with guests and property managers to answer questions, address concerns and clarify policies and procedures.
  • Requesting and scheduling furniture delivery, exchanges, and pick-ups with outside vendors

Marketing Specialist

Be Our Guest Cleaning
01.2017 - 08.2022
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Managed cross-functional teams to successfully execute product launches and promotional events.
  • Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
  • Negotiated with bidders to achieve fair, reasonable and positive outcomes.
  • Created and prepared specific contracts to present to senior management.

Claims Specialist

Aflac
10.2011 - 12.2016
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Checked documentation for accuracy and validity on updated systems.

Education

High School Diploma -

Saint James Academy
Ft Pierce, FL
2012

Skills

  • Referrals and Networking
  • Property Management
  • Vendor Management
  • Property Inspections
  • Customer Service
  • Conflict Resolution
  • Temporary Housing
  • Employee Training
  • Effective Communication
  • Problem Solving
  • Attention to Detail

Timeline

Housing Coordinator

Oakwood Worldwide
08.2022 - Current

Marketing Specialist

Be Our Guest Cleaning
01.2017 - 08.2022

Claims Specialist

Aflac
10.2011 - 12.2016

High School Diploma -

Saint James Academy

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Kendra Roland