Kendra Rosas

• Check In/Check Out, greet patients.
• Handle high volume of calls within Cisco Finesse.
• Knowledge of the EPIC electronic health records system.
• Obtaining patient demographic and verifying insurance information at each visit.
• Filed/scanned and maintained patient records in accordance with HIPAA regulations.
• Handling specialty referrals to our practice.
• Monitor and review patient schedules for next day office appointments, call for confirmation, make adjustable changes to schedule.
• Assist with surgery scheduling.
• Provide coverage to other locations as a PSR as needed.

Reception duties:

• Greet patients in a friendly, professional manner
• Open/Close clinical procedures.
• Answer and direct phone calls
• Schedule follow up appointments with our providers.
• Make sure authorization for treatments are up to date
• Assists in ordering, receiving and stocking of office supplies.
• Scanning documents, filing, distribute incoming/outgoing mail.

Medical Assistant Scribe:

• Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
• Take vital signs, height & weight.
• Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
• Accompanied physicians through day in fast-paced, stressful environments.