Kendra Salesky
Priest River,ID
Summary
Customer-focused Manager, bringing in-depth understanding of banking procedures, regulations and sales techniques. Skilled team leader and trainer competent in mentoring staff and improving performance with proactive approaches. Knowledgeable about preventing fraud and maximizing customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Business Owner/Operator
Salesky Service Center LLC.
06.2018 - 07.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Preformed duties of a quick lube technician.
Service Manager
Wells Fargo N.A.
12.2004 - 03.2021
- Monitored inventory levels and placed orders to replenish stock.
- Analyzed service reports to identify areas of improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Processed customers' deposits, transfers and cash withdrawals.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Organized schedules to adequately cover routine business demands as well as special periods of high demand such holidays and paydays.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
Education
High School Diploma -
House of The Lord Christian Academy
Oldtown, ID06.1996
Skills
- Customer Service
- Securities Safekeeping
- Staff Training
- Regulatory Submissions
- Build Customer Relationships
- Typing and 10-Key Entry
- Manage Cash Flow
- Operational Procedures
- Confidential Records Management
- Risk Management Expertise
- Staff Management
- Accounts Payable and Accounts Receivable
Timeline
Business Owner/Operator
Salesky Service Center LLC.
06.2018 - 07.2023
Service Manager
Wells Fargo N.A.
12.2004 - 03.2021
High School Diploma -
House of The Lord Christian Academy
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