Brooke Bostley
Summary
Creative event operator with success in planning and executing small to large weddings and other events from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses. Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in Food Service industry compliance.
Overview
11
11
years of professional experience
Work History
Director of Human Resources & Operations
John Michael Weddings And Special Events
03.2017 - Current
- Manage and oversee operations of 300+ wedding and special events per year
- Responsible for management of company-owned resources inclusive of 2 vehicles, 1 Inclusive venue, & company equipment that includes tables, chairs, and all service-ware
- Support Sales Manager in creation of client contracts and needs based on client guest counts, ranging from 100 guests to 3,000 guests
- Grew yearly event count by 25% since 2017 through creation of operational efficiencies resource and staff growth and investments
- Responsible for management and processing payroll for 60+ part-time and full-time employees
- Create, coordinate and deliver annual staff reviews for 60+ employees
- Coordinate employee recognition program, such as JM's Rockstar Dinner
- Maintained "open door" policy to encourage employee communications and resolution of issues
- Structured compensation and benefits according to market conditions and budget demands
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation
Event Supervisor
John Michael Weddings And Special Events
09.2012 - 03.2017
- Supervise, create staff assignments and ROS documents for 6+ weekly events, ranging from 100 guests to 3,000 guests
- Ensure flawless event execution through event setup, food, service and setup quality checks throughout the event
- Anticipate needs and empathize with thousands of diverse customers
- Responsible for ensuring the event meets the contractual obligations
- Delivered smooth training execution by coordinating site selection, marketing, event management, and follow-up
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL08.2016
Skills
- Large-Scale Events Planning
- Human Resources Services
- Time Tracking and Payroll Administration
- Oversee Program Operations
- Supply Management
- Team Leadership and Motivation
- Contractual Obligations
Timeline
Director of Human Resources & Operations
John Michael Weddings And Special Events
03.2017 - Current
Event Supervisor
John Michael Weddings And Special Events
09.2012 - 03.2017
Bachelor of Science - Hospitality Management
University of Central Florida
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