Kendra Schwarz
Mundelein,IL
Summary
Human Resource and Marketing Operations Manager offering high-level experience in supervision of efficient, streamlined processes and operations. Well organized, attentive to detail and vigilant in cutting costs without impacting the quality of services. Focused on successful team building, cost-cutting and operational improvements. Goal-oriented with distinguished experience in manufacturing, technology, and service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
18
18
years of professional experience
Work History
Human Resources and Marketing Operations Manager
Spotter Staffing
Chicago, IL
04.2020 - Current
- Devise, analyze and introduce process improvements to boost long-term business success and increase profit levels to help Spotter achieve 200% growth in 2021
- Improve operational processes resulting in productivity increase in HR department
- Reduced onboarding process from 4 days to 1.5 days through change management, training, and system enhancements
- Process weekly payroll for 80 employees, compute commission, and distribute weekly gross profit reports
- Benefits, Worker's Compensation,401K: Select, manage, and train on plans, eligibility and enrollment for 80 employees
- Research, implement, manage new systems and software
- Lead in establishing vendor relations: Bennie, Baird, Credential Check, Dext, ADP, Nova401K
- Set, enforce and optimize internal policies to maintain responsiveness to demands
- Lead in hiring, onboarding, offboarding, and training of team members
Executive Administrative Assistant
ADHC
Palatine, IL
01.2019 - 09.2019
- Managed operations for court appointed child custody psychologist: Managed 10 cases simultaneously, met with and scheduled clients, prepared 25 court evaluations, established project timeline and support during evaluation process
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Increased clientele by 10% by creating, developing, and distributing marketing materials for practice's target markets
Business Connections Manager
Alliance Counseling Group
Grand Rapids, MI
01.2017 - 12.2018
- Achieved 100% intake capacity for 17 therapists (LSW, LPC, LMFT, and psychologists)
- Managed scheduling, referrals, insurance, accounts receivables, and all confidential paperwork
Business Analyst
Halsted Street Deli
Chicago, IL
05.2012 - 11.2018
- Collected Sales and COGS weekly reports from 20 Halsted Street Deli restaurants totaling $6.5M in yearly revenue
- Reconciled Balance Sheets and performed P&L analysis for each store
- Analyzed data recorded, identified trends, and highlighted potential issues which increased profitability by 10%
Product Manager
Motorola Solutions
Chicago, IL
10.2002 - 01.2006
- Identified, introduced, and marketed Motorola's Wireless Broadband and Radio Infrastructure solutions
- Achieved 200% revenue growth from 2004 within the broadband portfolio
- Created and distributed marketing and training collateral, conducted market research, defined business and technical requirements, and developed strategies for new product introductions
- Developed product and system lifecycles, marketed strategies and post-sale support plans, and obtained ship acceptance
- Created and presented business reviews: financial overview and outlook, product introductions, competitive analysis, future business opportunities
- Defined customer requirements and prioritized product and system feature sets
- Identified and created steps to streamline processes to reduce costs by 5%, improve efficiency to meet targeted deliverables
Bid Marketing Consultant
Motorola Solutions
Chicago, IL
08.1999 - 10.2002
- Managed 10 bid proposals simultaneously and determined marketing and sale strategies for proposals totaling $300M
- Formulated financial P&L reports to determine pre-tax profitability of proposals and presented results to distribution teams and sector management
- Evaluated variety of inputs and analyzed competitive information to determine pricing strategies in order to maintain market share
Education
MBA - Finance And Marketing
DePaul University
Chicago, IL05.2002
Bachelor of Science - Business And Marketing
Michigan State University
East Lansing, MI05.1998
Skills
- Proficient in Microsoft Office and G-Suite
- QuickBooks Online
- Bull Horn CMS
- Project Management
Timeline
Human Resources and Marketing Operations Manager
Spotter Staffing
04.2020 - Current
Executive Administrative Assistant
ADHC
01.2019 - 09.2019
Business Connections Manager
Alliance Counseling Group
01.2017 - 12.2018
Business Analyst
Halsted Street Deli
05.2012 - 11.2018
Product Manager
Motorola Solutions
10.2002 - 01.2006
Bid Marketing Consultant
Motorola Solutions
08.1999 - 10.2002
MBA - Finance And Marketing
DePaul University
Bachelor of Science - Business And Marketing
Michigan State University
Volunteering and Special Interests
- Substitute Teacher/Paraprofessional 2018 - Current
- GLSA Soccer Team Manager 2017 - Current
- Kid's Hope Mentor 2017 - 2019
- Church Ministries: Small Group Leader – Teens, Religious Ed. Instructor, Kid’s Ministry Teacher, Mobile Food Pantry, Compassion International, Adopt a Family, PADS, Free Lunch Friday, Hospitality/Greeter - 2004 - current
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