Kendra Shelly
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Classification/Case Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly skilled candidate experienced in information organization and data entry. Self-directed and organized professional with proven track record for managing information with extreme care. Committed to maintaining high standards for confidentiality, productivity and accuracy.
Overview
31
31
years of professional experience
Work History
Program Sup. V-State Classification Committee Mem
Texas Department Of Criminal Justice
04.2018 - 11.2022
- Continually updated knowledge of industry trends and regulatory changes, ensuring the organization remained current in its approach to classification management.
- Maintained open lines of communication between colleagues while reviewing cases together over company''s online platform.
- Mentored junior staff members, fostering professional growth and contributing to overall team success.
- Processed classification requests and consulted with employees, managers and appointing authorities.
- Managed a database of classified information, maintaining accurate records and facilitating easy retrieval when needed.
- Provided expert guidance on complex classification issues, supporting the organization in making informed decisions.
- Streamlined classification processes for increased efficiency and reduced processing time.
- Reviewed existing classifications for consistency with current regulations, updating as necessary to maintain compliance standards.
- Conducted regular audits of classified items, ensuring compliance with regulatory guidelines and mitigating potential risks.
Chief of Unit Classification
Texas Department Of Criminal Justice
06.2007 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
Classification Case Manager II
Texas Department Of Criminal Justice
11.2004 - 06.2007
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Researched best practices and developed strategies to improve program outcomes.
- Developed and implemented training programs for staff.
Administrative Assistant I/Assist. Mail Room Sup
Texas Department Of Criminal Justice
11.1999 - 11.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Mailroom Clerk
Texas Department Of Criminal Justice
06.1994 - 11.1999
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
- Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
- Coordinated bulk mailing projects, organizing materials efficiently while meeting strict deadlines for distribution.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Managed inventory of office supplies, minimizing downtime due to shortages by proactively replenishing stock as needed.
- Offered support to other departments when needed, demonstrating flexibility and teamwork in achieving organizational goals.
- Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
- Ensured office equipment such as postage machines was maintained regularly in order to provide uninterrupted service.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Created detailed documentation for package tracking purposes, allowing recipients to monitor the status of their shipments in real time.
- Reduced misplaced mail incidents by diligently updating and maintaining address databases for all employees.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Streamlined package tracking system by implementing barcode scanning technology for accurate recordkeeping.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Assisted with implementing new mailroom systems and training staff to improve operations.
Student Parking Control Officer
Sam Houston State University
09.1991 - 06.1994
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Collaborated with local law enforcement agencies to address recurrent or problematic parking issues.
- Assisted motorists with locating legal parking spaces, promoting positive community relations.
- Implemented efficient patrol routes based on historical data trends, maximizing coverage while minimizing travel time between hotspots.
- Maintained accurate and detailed logs of all events during each shift.
- Streamlined citation processing by accurately entering data into the electronic ticketing system.
- Maintained detailed records of daily activities and incidents, contributing to accurate reporting and analysis of enforcement efforts.
- Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
- Supported special events by managing temporary no-parking zones and directing traffic as needed.
- Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
- Educated the public on local parking ordinances and regulations, fostering community awareness and compliance.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
- Conducted thorough vehicle inspections to identify abandoned or stolen vehicles, aiding in their recovery.
- Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
- Identified opportunities for increased efficiency within department processes leading to improvements in time management and resource allocation.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Provided testimony in court hearings for contested parking citations, ensuring fair outcomes.
- Developed relationships with local businesses owners to address common challenges related to customer/client access due to limited street-side or metered-parking options.
- Contributed to the overall public perception of parking enforcement as a fair, necessary, and non-adversarial component of community safety.
- Responded quickly to emergencies involving vehicles parked illegally near fire hydrants or other restricted locations.
Education
Radio And Television
Sam Houston State University
Huntsville, TXHigh School Diploma -
Huntsville High School
Huntsville, TX06.1991
Skills
- Records Management
- Research abilities
- Data Governance
- Information Management
- Document Control
- Database Administration
- Content analysis
- Indexing Techniques
- Collaboration and Teamwork
- Strategic Thinking
- Verbal and written communication
- Written and oral communication
- Relationship Building
- Staff Support
- Analytical mindset
- Business intelligence tools
- Project management experience
- Attention to Detail
- Interpersonal Communication
- Compliance Reporting
- Staff evaluations
- Job Description Development
- Records Maintenance
- Regulatory Compliance
Timeline
Program Sup. V-State Classification Committee Mem
Texas Department Of Criminal Justice
04.2018 - 11.2022
Chief of Unit Classification
Texas Department Of Criminal Justice
06.2007 - 04.2018
Classification Case Manager II
Texas Department Of Criminal Justice
11.2004 - 06.2007
Administrative Assistant I/Assist. Mail Room Sup
Texas Department Of Criminal Justice
11.1999 - 11.2004
Mailroom Clerk
Texas Department Of Criminal Justice
06.1994 - 11.1999
Student Parking Control Officer
Sam Houston State University
09.1991 - 06.1994
Radio And Television
Sam Houston State University
High School Diploma -
Huntsville High School
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