Jose Galvan
Huntsville
Summary
Dynamic and goal-oriented professional with a proven track record at Town and Country Cleaners, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective complaint resolution and building rapport. Adept at inventory management and maintaining cleanliness standards, contributing to a welcoming store environment.
Energetic and personable with knack for delivering exceptional customer service and maintaining friendly atmosphere. Possesses foundational knowledge in point-of-sale systems and inventory management, coupled with strong communication skills. Committed to creating positive customer experience and contributing to team success.
Developed strong customer service and communication skills in fast-paced retail environment. Skilled in managing transactions and ensuring customer satisfaction. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Personable and organized with knack for meticulous planning and coordination. Understanding of scheduling principles and adept at using scheduling software and tools. Capable of optimizing workflows to enhance efficiency and meet organizational goals.
Developed skills in fast-paced environment, including effective communication, time management, and resource allocation. Seeking to transition into new field where these skills can be leveraged to drive efficiency and productivity. Focused on delivering results through strategic planning and coordination.
Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Offering strong foundation in time management and organization and eager to learn and develop in professional scheduling environment. Contributes solid grasp of planning techniques and ability to quickly adapt to new technologies and systems. Ready to use and develop problem-solving and communication skills.
Experienced with creating and maintaining detailed schedules to support project timelines and resource management. Utilizes advanced planning techniques to ensure optimal allocation of resources and smooth workflow. Knowledge of prioritizing tasks and coordinating team efforts to meet deadlines efficiently.
Overview
3
3
years of professional experience
Work History
Counter Associate
Town and Country Cleaners
10.2025 - Current
- Assisted customers in selecting services, providing personalized recommendations based on individual needs.
- Maintained organized inventory, ensuring accurate stock levels and efficient product retrieval.
- Handled customer inquiries and complaints, resolving issues promptly to enhance satisfaction.
- Processed sales transactions accurately, ensuring efficient and smooth check-out experiences.
- Ensured cleanliness and presentation of the store, contributing to a welcoming environment.
- Monitored equipment functionality, reporting maintenance needs to prevent service interruptions.
- Accurately handled cash transactions, maintaining proper cash handling procedures and reducing discrepancies in the register.
- Collaborated effectively with team members, contributing to a well-organized and productive work environment.
- Played active role in supporting management team business lead generation goals.
- Maintained clean workspaces, adhering to health codes and company standards for a professional appearance.
- Utilized strong communication skills for clear correspondence with both customers and colleagues, fostering better relationships.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional customer service support to enhance client satisfaction and loyalty.
- Restocked supplies as needed to optimize workflow and prevent service delays.
- Monitored inventory levels, alerting management to low stock items for timely reordering.
- Operated computer systems with exceptional computer and keyboarding skills.
- Managed multiple tasks in high-volume environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Streamlined communication by maintaining a centralized scheduling system easily accessible to all staff members.
- Improved efficiency of front desk procedures by implementing new strategies, reducing waiting times for guests during peak hours.
- Resolved guest complaints professionally, maintaining a positive atmosphere and upholding company reputation.
- Ensured compliance with safety protocols at the reception area, contributing to a secure environment for both staff and guests.
Server
Shogun Hibachi & Sushi
07.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Toasted Restaurant
12.2022 - 06.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Streamlined order-taking process to minimize wait times for diners.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Education
Currently Attending -
Lone Star College
Conroe, TXHigh School Diploma -
Huntsville High School
Huntsville, TX05-2022
Skills
- Goal oriented
- Workplace safety
- Cleanliness standards
- Cash handling expertise
- Complaint handling
- Store maintenance
- Building rapport
- Stock replenishment
- Point of sale systems
- Merchandise display
- Excellent work ethic
- Team player
- Effective communication
- Accuracy and efficiency
- Resourceful
- Bagging expertise
- Order entry
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Team cooperation
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Goal driven
- Relationship building
- Excellent written and verbal communication
- Flexible hours
- Organization
- Inventory and stocking
- Team building
- Task prioritization
- Purchase orders
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Basic mathematics
- Ability to lift 40 pounds
- Time management abilities
- Documentation and reporting
- Product and service sales
- Inventory management
- Quick learner
- Data entry proficiency
- Scheduling expertise
- Calendar management
- Listening skills
- Microsoft office
- Sales expertise
- Inventory oversight
- Word processing
- Flexibility
- Computer proficiency
- Scheduling appointments
- Microsoft office proficiency
- Data entry
Timeline
Counter Associate
Town and Country Cleaners
10.2025 - Current
Server
Shogun Hibachi & Sushi
07.2023 - 12.2023
Server
Toasted Restaurant
12.2022 - 06.2023
Currently Attending -
Lone Star College
High School Diploma -
Huntsville High School