Kendra Simmons
Killeen,United States
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 6 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Background supporting up to 40 providers in busy clinical office setting.
Overview
5
5
years of professional experience
Work History
Medical Administrative Assistant
LifeStance
Temple , Texas
11.2020 - Current
- Scheduled 20 plus patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Enhanced office productivity by handling high volume of callers per day.
- Prepared and maintained accurate digital health records for patients.
- Transitioned facility to use of Doxy and later VSEE platform for Telehealth appointments
- Supported providers in outpatient clinical office through coordinating administrative operations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used Therapy Appointment and later Advanced MD to document patient information,
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed client intake procedures according to internal standards for new patients.
- Organized paperwork such as charts, consent forms, and authorization to release health information forms for office and patient needs.
- Verification that authorizations are updated and uploaded to patient charts
Medical Administrative Assistant
Counseling Solutions
Killeen , Texas
10.2019 - 09.2020
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Developed and managed accurate and confidential patient records.
- Located, checked in and pulled records for patient appointments and incomplete charts.
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed physician letters and corrected grammar and spelling errors.
- Enhanced office productivity by handling high volume of callers per day.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Converted paper charts into digital files and uploaded to EMR system.
- Prepared and maintained accurate digital health records for patients.
- Researched legal issues to support ongoing cases regarding child custody and CPS orders
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated professionally with colleagues, freelancers and clients.
- Answered provider inquiries via email, telephone and written correspondence.
- Updated, proofed and distributed provider directories, using Psychology Today.
- Transitioned facility to use of Doxy platform for telehealth sessions
Customer Service Advisor
Blackboard Inc.
Killeen, TX
07.2019 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Accepted and processed account payments.
- Counseled students and parents about financial aid options and program details.
- Monitored pipelines to track and log status of loans.
- Helped 40+ student customers per day in high-volume inbound call setting and exceeded 90% quality target on consistent basis.
Front Desk Receptionist
Automax Ford
Killeen , Texas
07.2017 - 05.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Recorded information, shortages and discrepancies in daily new car key inventory keeping records current and accurate.
- Completed physical inventory counts weekly.
- Performed data entry and completed proper paperwork.
- Sorted and distributed incoming sold cars, tags and registration
Office Manager
INBESI Counseling & Life Care
Killeen , Texas
01.2016 - 07.2017
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Managed 2 employees and interns with various personalities and from different cultures within practice.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Communicated effectively with staff members and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing budget.
- Consulted with healthcare professionals on business decisions.
- Verified successful coordination of counseling efforts with mental health professionals and social workers
- Managed over 20 patients while monitoring and evaluating care plans.
- Monitored credentials and contacted practitioners when expiration dates were nearing.
- Prepared and processed provider enrollments with TRICARE, Champ VA, and Beacon/Value Options
Education
No Degree - Criminal Justice
Capella University
Minneapolis, MNSkills
- Verbal and Written Communication
- Invoice Preparation
- Problem Solving
- Taking Client Histories
- Critical Thinking
- Data Entry Software
- Medical Recordkeeping
- Organization and Time Management
- Administrative Tasks
- Detail-Oriented
- Medical Charting
- Appointment Scheduling
- Patient Health Information Access
- CPT Coding
- Computer Proficiency
- Documentation Review
- HIPAA Compliance
- Invoice Processing
- Insurance Authorizations
- Adaptable and Flexible
- EHR Software
- Message and Report Transcription
- Payment Scheduling and Collection
Timeline
Medical Administrative Assistant
LifeStance
11.2020 - Current
Medical Administrative Assistant
Counseling Solutions
10.2019 - 09.2020
Customer Service Advisor
Blackboard Inc.
07.2019 - 10.2019
Front Desk Receptionist
Automax Ford
07.2017 - 05.2018
Office Manager
INBESI Counseling & Life Care
01.2016 - 07.2017
No Degree - Criminal Justice
Capella University
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