Kendra Simpson
Summary
Dynamic Specialist with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics. Possess additional experience in
Overview
11
11
years of professional experience
1
1
Certification
Work History
LOAN DOCUMENTATION SPECIALIST
COMMUNITY BANK
09.2021 - Current
- Collaborate with cross-functional teams to develop tailored loan solutions for clients, leading to increased business growth and client retention.
- Enhance the accuracy of loan document preparation by conducting thorough reviews, identifying discrepancies and ensuring timely resolution.
- Improve customer satisfaction levels with prompt and accurate handling of loan applications, ensuring compliance with company policies and regulations.
COLLECTIONS SPECIALIST
BANKPLUS
09.2017 - 09.2021
- NOTARY PUBLIC, MISSISSIPPI (valid until 2025)
- Prepare documents for various attorney referrals for collections on accounts (up to 400 per month)
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Trained new team members on scripts, company services, and collection strategies.
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
- Participation in the bank's High-Performance Connections program
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Assisted sales representatives in credit evaluations for new customers, minimizing risk exposure for the company moving forward.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
COLLECTIONS AGENT
BANKPLUS
06.2017 - 09.2017
- Worked from list of assigned accounts and noted collection efforts into CarmPro Collections software on a daily basis
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Developed expertise in multiple collections software systems for seamless transition between different clients'' needs.
TELLER/HEAD TELLER
BANKPLUS
09.2013 - 06.2017
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Associate of Applied Science - General Studies
HOLMES COMMUNITY COLLEGE
05.2011
Skills
- Computer Skills: Various Microsoft Office Products
- Machinery: 10-Key Calculator, Fax and Copier
- Excellent Customer Service
- Time Management
- Data Collection and Analysis Skills
- Self-motivated
- Detail Oriented
- Communication
- Strong Organizational Skills
- Investigation Skills
- Written Communication
Certification
NOTARY PUBLIC, MISSISSIPPI, 2025
Volunteer Experience
- Salvation Army, 2014, 2021, Ring the Bells at local stores for Salvation Army.
- Salvation Army, 2017, 2019, Food prep at local Salvation Army.
- Terry High School, 2017, 2021, The Real World Fair at Terry High School.
VOLUNTEER WORK
- 2014- 2021 Ring the Bells at local stores for Salvation Army.
- 2017-2019 Food prep at local Salvation Army.
- 2017-2021 The Real World Fair at Terry High School
Timeline
LOAN DOCUMENTATION SPECIALIST
COMMUNITY BANK
09.2021 - Current
COLLECTIONS SPECIALIST
BANKPLUS
09.2017 - 09.2021
COLLECTIONS AGENT
BANKPLUS
06.2017 - 09.2017
TELLER/HEAD TELLER
BANKPLUS
09.2013 - 06.2017
Associate of Applied Science - General Studies
HOLMES COMMUNITY COLLEGE
Similar Profiles
Falynn WileyFalynn Wiley
Customer Service Representative at COMMUNITY BANKCustomer Service Representative at COMMUNITY BANK
Spencer KeeSpencer Kee
Bank Teller at Community BankBank Teller at Community Bank
Hunter GuillotHunter Guillot
Banking Center Service Specialist at Community BankBanking Center Service Specialist at Community Bank
DAWN ZENNER-GAUDIDAWN ZENNER-GAUDI
VP-Director of Retail at COMMUNITY BANKVP-Director of Retail at COMMUNITY BANK
Sherry McLeanSherry McLean
Senior Loan Officer, Home Preservation Specialist & Loan Documentation Specialist at NASenior Loan Officer, Home Preservation Specialist & Loan Documentation Specialist at NA