Kendra Sinns
Lake Mary,FL
Summary
Dynamic After-School Teacher from Lake Mary Preparatory School, excelling in Classroom Management and Conflict Resolution. Spearheaded initiatives improving student engagement by 30%, fostering a positive learning environment. Renowned for transformative teaching methods and adept at nurturing significant student and parent relationships, ensuring safety and promoting skills development.
Overview
18
18
years of professional experience
Work History
After-School Teacher
Lake Mary Preparatory School
09.2023 - Current
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Substitute Teacher, Pre-K3- 12
Lake Mary Preparatory School
09.2021 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Incorporated real-world examples into lessons, making concepts more relatable and easier to understand for students.
- Provided timely feedback on assignments, helping students identify areas of improvement and gain confidence in their abilities.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Owner
Nailed It DIY Lake Mary
08.2019 - 01.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Order Fulfillment Specialist
Designers Press Inc
03.2011 - 01.2017
- Continuously sought opportunities for process improvements within the order fulfillment department, resulting in increased productivity levels and higher rates of customer satisfaction.
- Optimized warehouse space utilization by analyzing product movement trends and adjusting storage locations accordingly.
- Checked inventory and selected products from specific locations based upon availability.
- Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
- Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
- Reduced errors in order processing by implementing a strict quality control program, resulting in fewer returns and refunds.
- Minimized loss due to damaged or misplaced inventory by conducting thorough audits and implementing corrective action plans when necessary.
- Contributed to company growth by consistently meeting or exceeding monthly sales targets through efficient order fulfillment processes.
Customer Service Representative
Starwood Vacations Ownership
02.2011 - 07.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Manager
Lane Bryant
09.2006 - 02.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Education
Diploma -
Olympia High School
Orlando, FLReal Estate -
Gold Coast
Orlando, FL05.2022
Skills
- Classroom Management
- Activity Planning
- Skills Development
- Student Engagement
- Child Development
- Emergency Response
- Student Monitoring
- Safety Management
- Parent Communication
- Problem-Solving
- Student Support
- Lesson Planning
- Positive Reinforcement
- Conflict Resolution
- Positive Learning Environment
Timeline
After-School Teacher
Lake Mary Preparatory School
09.2023 - Current
Substitute Teacher, Pre-K3- 12
Lake Mary Preparatory School
09.2021 - Current
Owner
Nailed It DIY Lake Mary
08.2019 - 01.2021
Order Fulfillment Specialist
Designers Press Inc
03.2011 - 01.2017
Customer Service Representative
Starwood Vacations Ownership
02.2011 - 07.2013
Manager
Lane Bryant
09.2006 - 02.2011
Diploma -
Olympia High School
Real Estate -
Gold Coast
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