Kendra Slaughter
LEXINGTON,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Grocery Shopper
Instacart
09.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded orders at customer's homes or locations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided product advice to customers to help select most suitable items for individual needs.
- Prepared and checked outbound shipments for accuracy.
Grocery Shopper
Point Pickup
04.2021 - 03.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Caregiver
Always Best Care
09.2017 - 04.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Daycare Floater
Big Blue Bird Early Childhood Center
05.2018 - 08.2018
- Read and told stories to promote and support overall language development.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Maintained inventory of educational supplies and materials and notified supervisor of restocking needs.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
School Bus Monitor
Fayette County Public Schools
03.2012 - 01.2017
- Worked with bus driver and parents to meet specialized needs of passengers.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
Customer Service Representative
Conn Robinson Contracting
04.2012 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Balanced Books at the end of the work day.
Education
High School Diploma -
Bryan Station High School
Lexington, KY05.2005
Skills
- Sales Expertise
- Mobile Ordering Understanding
- Product Knowledge
- Accurate Money Handling
- Online Ordering Familiarity
- Delivery Management
- Effective Multitasking
- Entrepreneurial Leadership
- Credit and Debt Card Processing
- Station Preparation
- Shopping Management
- Customer Relations
- Light Housekeeping
- Cash Counting
- Client Needs Assessment
- Safety Rules
- Verbal and Written Communication
- Information Updates
- Serve Customers
- Bagging Items
- Completing Purchases
- Guest Inquiries
Timeline
Grocery Shopper
Point Pickup
04.2021 - 03.2022
Grocery Shopper
Instacart
09.2019 - Current
Daycare Floater
Big Blue Bird Early Childhood Center
05.2018 - 08.2018
Caregiver
Always Best Care
09.2017 - 04.2019
Customer Service Representative
Conn Robinson Contracting
04.2012 - 03.2014
School Bus Monitor
Fayette County Public Schools
03.2012 - 01.2017
High School Diploma -
Bryan Station High School
Similar Profiles
China BeiermeisterChina Beiermeister
Customer Service Representative at InstacartCustomer Service Representative at Instacart
Jennifer HolstromJennifer Holstrom
Instacart Shopper at InstacartInstacart Shopper at Instacart
Qua'Onna LeggsQua'Onna Leggs
Independent Contractor at InstacartIndependent Contractor at Instacart
Korbin MarquezKorbin Marquez
Grocery Shopper at InstacartGrocery Shopper at Instacart
Ty CorriveauTy Corriveau
Lead Bartender at Marikka's Restaurant and Bier StubeLead Bartender at Marikka's Restaurant and Bier Stube