Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Timeline
RegisteredNurse
Kendra Sloan

Kendra Sloan

Lead Medication Aide/ Certified clinical medical assistant
Pendleton,OR

Summary

NHA-Certified Medical Assistant CCMA - Highly skilled Lead Medication Aide with demonstrated background in medication administration and management. Experience in overseeing staff, training new employees and ensuring adherence to safety regulations. Specialized skills include patient care coordination, record maintenance for medication procedures, and communication with healthcare teams. Previous roles have resulted in improved efficiency of medication distribution processes and enhanced patient satisfaction rates.

Compassionate Certified Medical Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

9
9
years of professional experience
1
1

NHA Certification

1
1

Home care aide

1
1

BLS/CPR

Work History

Lead Medication Aide

McKay Creek Estates
Pendleton
03.2024 - Current
  • Personal hygiene: Assisting with bathing, brushing hair and teeth, applying skincare, and grooming
  • Activities of daily living: Helping with eating, dressing, toileting, communicating, and ambulation
  • Housekeeping: Cooking, cleaning, washing clothes and dishes, making beds, and tidying rooms
  • Transportation: Providing transportation for clients
  • Engagement: Playing games, talking, or watching TV with clients
  • Other: Monitoring medications, solving routine problems, promoting healthy lifestyle habits, and providing companionship and advice
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Responded promptly to emergency situations according to established protocols.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Accompanied clients to doctor's appointments and outings when necessary.
  • Provided emotional support to patients and families during difficult times.
  • Answered questions from family members regarding patient's condition or care plan.
  • Evaluated changes in condition or behavior that may indicate adverse reaction to medication.
  • Ordered drugs from pharmacy according to physician orders.
  • Managed inventory control systems for drug supplies within facility.
  • Maintained effective communication with physicians, pharmacists, family members and other healthcare providers involved in patient care.
  • Created and maintained accurate records for all medications administered.
  • Collaborated with multidisciplinary team to develop treatment plans that met the needs of each resident.
  • Monitored residents for adverse reactions to medications or treatments provided.
  • Ensured compliance with state regulations regarding medication storage and administration processes.

Certified Clinical Medical Assistant

St. Anthony's Hospital
Pendleton
08.2023 - 03.2024
  • Interview patients and record their medical history
  • Measure patients' vital signs, such as their blood pressure and weight
  • Help physicians with patient examinations
  • Give patients injections or medications as directed by physicians and as permitted by state law
  • Schedule patient appointments
  • Collect and prepare samples of blood and other specimens for laboratory tests
  • Enter patient information, such as their vital signs and test results, into medical records
  • Maintain inventory of medical and office supplies
  • Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
  • Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
  • Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
  • Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
  • Provided support in the development of treatment plans for patients under the direction of a physician.
  • Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
  • Documented all activities accurately into electronic medical records system.
  • Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
  • Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
  • Collaborated with other healthcare professionals to develop individualized plans of care for each patient based on their specific needs.
  • Observed patients' conditions closely; reported any changes in status or behavior immediately.
  • Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
  • Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
  • Ensured compliance with applicable laws and regulations pertaining to patient safety.
  • Administered injections per physician orders while adhering to all safety guidelines.
  • Maintained accurate patient records in accordance with HIPAA regulations.
  • Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
  • Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
  • Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
  • Answered phones promptly; responded professionally to inquiries from patients or family members.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Educated patients about medications, procedures and physician's instructions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Incorporated outside records into charts and EHR.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Assisted back office patient processes to reduce office wait times.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Contacted medical facilities to schedule patients for admission.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
  • Performed wound care management including dressing changes and debridement when necessary.
  • Participated in continuing education courses relevant to clinical medical assisting duties.
  • Documented lab results accurately into the Electronic Medical Record system.
  • Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
  • Assisted in scheduling appointments for patients over the phone or via email communication.
  • Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
  • Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
  • Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
  • Performed patient intake, including taking vital signs and medical histories.
  • Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
  • Organized medical records so they are easily accessible for review by physicians or other healthcare staff.
  • Provided support to nursing staff by performing tasks such as changing bed linens or restocking supplies.
  • Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.

Certified Medical Assistant

Trios Health
Kennewick
11.2021 - 08.2023
  • Recording and updating medical histories and contact information in patient files
  • Scheduling patient appointments and performing standard care procedures like drawing blood, checking vitals or collecting lab samples
  • Made follow up appointment, ordered labs x-rays, injections age 2 months to elders
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Assisted with scheduling patient appointments and follow-up visits.
  • Ordered medical supplies from approved vendors based on predetermined budget parameters.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Administered injections under the direction of a physician or nurse practitioner.
  • Processed payments from patients accurately using cash registers or computerized systems.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assessed, documented, and monitored vital signs for patients within outpatient setting.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Scheduled appointments for patients via phone and in person.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contributed to office operations by triaging patients by severity of medical complaint.

COVID-19 Screener

PASCO BFHD
Pasco
06.2021 - 10.2021
  • Wear full PPE
  • Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
  • Provided emotional support to anxious or distressed patients during the screening process.
  • Assisted patients with completing COVID-19 screening forms and questionnaires.
  • Reported any violations of safety protocols to appropriate personnel immediately.
  • Responded promptly to inquiries from members of the public regarding available testing sites and services.
  • Utilized personal protective equipment such as masks, gloves, and face shields at all times while performing screenings.
  • Ensured compliance with local, state, and federal health regulations related to COVID-19 safety protocols.
  • Conducted contact tracing for individuals who tested positive for COVID-19 or had close contact with a confirmed case.
  • Adhered strictly to infection control policies and procedures related to Covid 19 pandemic situation.
  • Collaborated with other departments in order to develop efficient processes for conducting screenings.
  • Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
  • Followed up with patients via telephone or email regarding their test results and answered any additional questions they may have had.
  • Gather patient Full Name, D.O.B. Verified
  • Vial with patient Information
  • Cotton swab, swab nose both sides, put the swab into the vial and push liquid off through stick away
  • Place vial in a cool temp place.
  • Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol.
  • Administered temperature checks using non-contact thermometers for individuals entering the facility.

Registered Medical Assistant

Kennewick Primary Care
Kennewick
05.2021 - 06.2021
  • I was hired on in the resource team I trained over at Kennewick primary as well as Pasco Primary.

Medical Assistant Externship

Kadlec APW
Richland
04.2021 - 05.2021
  • 5 week externship working under a OBGYN provider, Obtained new skills, Inputed patient information, gave injections (IM) (Glute)

Home Health Care Aide

Home Care Solutions
Kennewick
11.2019 - 02.2021
  • Worked as an HCA
  • Assisted clients with ADLs
  • Worked in the client's house
  • Took care of the client's needs such as shower
  • Cooked meals
  • Cleaned house.
  • She has initiated and managed a loyal patient base.
  • Performed light housekeeping duties including laundry, cleaning kitchen and bathroom areas, vacuuming carpets, sweeping floors, dusting furniture, and changing linens.
  • Observed changes in patient's condition and reported any unusual occurrences to supervisor immediately.
  • Encouraged participation in physical activities within the limitations of the patient's health status.
  • Readied medical equipment prior to use on a patient according to established protocols.
  • Reported any changes in the patient's condition immediately after observation was made.
  • Educated families about proper nutrition guidelines in order to promote wellness among patients.
  • Responded promptly to requests from patients for assistance with personal needs or comfort measures.
  • Performed light housekeeping duties including laundry and meal preparation.
  • Monitored vital signs such as pulse rate and respiration rate of patients.
  • Administered medications according to physician instructions.
  • Collected specimens such as urine samples for lab testing upon request from physician.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Administered medications as directed by physician or nurse practitioner.
  • Explained treatments and procedures to patients in order to allay fears or concerns regarding their health care needs.
  • Maintained patient records detailing care provided on a daily basis.
  • Participated in continuing education programs related to home health care aide responsibilities.
  • Maintained accurate records of patient care services provided.
  • Assisted with ambulation using walkers, wheelchairs, canes and other assistive devices when necessary.
  • Provided emotional support to family members of the patient during difficult times of illness or end-of-life care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly or disabled clients by engaging in conversation, reading aloud, playing games, and other activities.

Subway Assistant Manager

CAZIER ENTERPRISES
West Richland
11.2019 - 10.2020

Made sandwiches, kept up with dates and inventory schedules teams to work shifts. Orders through company for food delivery. Money handling

  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.

CNA - Certified Nursing Assistant

Green House Cottages of Southern Hills
Rison
03.2016 - 10.2018
  • Administered essential medications by doctor's treatment plan
  • Documented patient behaviors and report abnormalities to the supervisor
  • Reported any environmental or behavioral issues to the supervisor
  • Ran errands as needed to facilitate patient satisfaction
  • Assisted with personal hygiene maintenance, including bathing and showering
  • Listened to patient needs and adjust the treatment plan accordingly
  • Documented patient care services by charting in designated areas.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Reported changes in patient conditions to registered nurse or physician.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Monitored food intake and output as directed by nursing staff.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Provided emotional support to family members during difficult times.
  • Transported residents within the facility as needed.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Educated patients on self-care techniques that would help them maintain their independence.

Education

Certificate in Medical Assistant Certifed -

Charter College
Pasco, WA
04.2021

High school diploma -

Columbia Basin College
03.2020

Skills

  • Specimen collection and processing
  • Anatomy knowledge
  • EHR systems
  • Insurance Verification
  • Venipuncture
  • Quality Assurance
  • Medical Office Experience
  • Knowledge of OSHA and HIPAA
  • Medical coding
  • ICD-10
  • IM, ID & Sub Q injections
  • Computer hardware
  • CPT Coding
  • Hospital experience
  • Customer service
  • Caregiving
  • EMR systems
  • Scheduling appointments
  • Instrument sterilization/Autoclaving
  • EKG
  • Procedures
  • Pediatrics
  • Computer Skills
  • Documentation review
  • Medical Records
  • Basic life support
  • Medical receptionist
  • Quality assurance
  • Laboratory Experience
  • Epic
  • HIPAA
  • Phone Etiquette
  • Customer Service
  • Hospital Experience
  • Administrative Procedures
  • Wound care/Dressings
  • Procedures and exams assistance
  • Office Management
  • Charting and filing
  • Communication skills
  • EMR Systems
  • Laboratory experience
  • Medical Scheduling
  • Medication administration
  • Time management
  • Medical Coding
  • Vital signs
  • Physiology knowledge
  • Medical terminology
  • Clerical Experience
  • Medical Billing
  • Transcription
  • Patient Care
  • Vital sign monitoring
  • Patient documentation
  • Medication inventory management
  • Electronic health records
  • Patient education
  • Compliance training
  • Team collaboration
  • Anatomy Knowledge
  • Outpatient
  • Blood sampling
  • Intake
  • Computer Operation
  • Patient service
  • Taking and recording vital signs
  • ICD Coding
  • Phlebotomy
  • Medical Terminology
  • Medical records
  • Specimen collection / processing
  • QuickBooks
  • Client transportation
  • Emergency response
  • Companionship provision
  • Effective communication
  • Problem solving
  • Adherence to protocols
  • Infection control procedures
  • Conflict resolution techniques
  • Stress management strategies
  • Patient confidentiality compliance
  • Time management expertise
  • Continuing education commitment
  • Healthcare team collaboration
  • Strong communication skills
  • Dosage calculation proficiency
  • Medication error prevention
  • Leadership qualities
  • Patient care coordination
  • Medication storage management
  • Specimen collection
  • Pharmacy knowledge
  • Healthcare regulations
  • Records updating
  • Condition tracking
  • Patient care
  • Medication storage
  • Resident support
  • Dosage calculation
  • Privacy and confidentiality
  • Drug interaction awareness
  • Patient observation
  • Insurance verification
  • Walking rounds
  • Regulatory compliance
  • Distribution recordkeeping
  • Daily living assistance
  • Safety management
  • Medical records management
  • Medication reconciliation
  • Biohazard disposal
  • Medical Software Use
  • Certified nursing assistant
  • Patient-focused care
  • Calm under stress
  • EMR / EHR
  • Oral hygiene
  • Universal precautions
  • Resident care associate
  • Home health aide
  • Blood pressure measurement
  • Heavy lifting
  • Calm and level-headed under duress
  • Medical office administration
  • Patient bathing
  • Self motivation
  • Respiratory equipment training

Certification

  • CNA
  • Certified Medical Assistant
  • CPR Certification
  • CCMA Certification
  • Driver's License
  • BLS Certification
  • First Aid Certification

Awards

Honors Award, 04/01/21, 3.8 GPA graduating, Deans list

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Lead Medication Aide

McKay Creek Estates
03.2024 - Current

Certified Clinical Medical Assistant

St. Anthony's Hospital
08.2023 - 03.2024

Certified Medical Assistant

Trios Health
11.2021 - 08.2023

COVID-19 Screener

PASCO BFHD
06.2021 - 10.2021

Registered Medical Assistant

Kennewick Primary Care
05.2021 - 06.2021

Medical Assistant Externship

Kadlec APW
04.2021 - 05.2021

Home Health Care Aide

Home Care Solutions
11.2019 - 02.2021

Subway Assistant Manager

CAZIER ENTERPRISES
11.2019 - 10.2020

CNA - Certified Nursing Assistant

Green House Cottages of Southern Hills
03.2016 - 10.2018

Certificate in Medical Assistant Certifed -

Charter College

High school diploma -

Columbia Basin College
Kendra SloanLead Medication Aide/ Certified clinical medical assistant