Kendra Smith
Pensacola,FL
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Highly effective with a superior work ethic, self-discipline, focus and a fervent desire to succeed. Committed to diversity and equality culture.
Overview
13
13
years of professional experience
Work History
Credentialing Specialist
Nomad Nurses, LLC
10.2022 - 10.2023
- Support Joint Commission and Nomad standard to achieve 100% compliance
- Conducted primary source verifications such as background checks and board certifications.
- Facilitate and track onboarding paperwork
- Consistently communicate will all customers regarding the status of clinician compliance file
- Escalate issues to leadership when appropriate
- Review and audit clinician files to meet compliance requirements
- Communicate all correspondences, email and in-app messaging via Zendesk
- Maintain and update compliance records in Nomad and client /VMS databases as required
- Meet targeted deadlines and start dates
- Foster and maintain strong working relationships with external partners (clinicians, vendors, facilities)
- Consistently meet performance metrics as outlined by leadership (97% audit scores, 98% targeted OKRs)
- Demonstrated exemplary customer service to all external and internal customers
- Demonstrate ethical problem-solving skills
- Generate high morale, motivation, and teamwork
- Assisted with overseeing all escalations concerning background check issues with a specified vendor
Onboarding Specialist
HealthTrust Workforce Solutions
10.2021 - 10.2022
- Facilitate a flawless new hire on-boarding process for new and existing candidates
- Act as a key contact for all issues related to on-boarding and monitors progress, works with clinicians when needed to oversee on-boarding efforts
- Also, includes interdepartmental communication with Administration, and credentialing to ensure a smooth hiring process for the new candidates
- Send out new hire welcome packets containing required payroll forms, i-9s, benefits information, and other basic company information
- Provide continual professional contact with the new hire on instruction for each onboarding requirement
- Coordinate and track pre-employment screening requirements such as background checks, drug screens
- Act as a resource for new employee's general questions;
- Ensure all required onboarding paperwork is complete and filed
- Work closely with recruiting and credentialing department
- Manage electronic new hire onboarding system
- Perform other duties and responsibilities as assigned.
Human Resources Assistant
Hunter Army Airfield
06.2021 - 10.2021
- Responsible for timely and accurate processing of all brigade cadet actions
- Perform complete review and process all cadet actions from subordinate units
- Prepare Brigade Commander endorsement of actions and track actions
- Process and input awards in personnel files for soldiers assigned to the 6th
- Brigade
- Disenroll cadets leaving the ROTC program (medical, failures, etc.)
Unit Program Coordinator
Department Of Defense - Sheppard AFB
01.2020 - 06.2021
- Directly assists the commander/director in the management of all administrative support program functions
- Implemented program-level departmental policies and procedures and managed drug testing program
- Acts as the point of contact for all newly assigned personnel; orients them regarding the basic functions of the organization, introduces them to key personnel and schedule their initial training/orientation requirements
- Attends required training, meetings, and functions as related to the prescribed unit programs
- Performs other clerical and administrative work in support of theoffice/organization
- Organized and allocated resources required to meet needs of students and instructors.
Lead Human Resources Assistant
Department Of Defense - Sheppard AFB
04.2019 - 01.2020
- Leads two or more Human Resources Assistants (Military/OA) in the performance of assignment processing and related military duties.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Distributes and balances the workload among employees in accordance with established instructions and directives.
- Ensure timely accomplishment of work assignments.
- Gives on-job-training to new employees.
- Instructs lower graded employees in specific tasks, procedures, techniques, makes available written instructions, materials, and supplies.
- Conducts interview and counseling sessions
- Managed the units Personnel Reliability Assurance Program (PRAP)
Unit Program Coordinator
Department Of Defense - Sheppard AFB
01.2019 - 04.2019
- Directly assists the commander/director in the management of all administrative support program functions
- Implemented program-level departmental policies and procedures and managed drug testing program
- Acts as the point of contact for all newly assigned personnel; orients them regarding the basic functions of the organization, introduces them to key personnel and schedule their initial training/orientation requirements
- Attends required training, meetings, and functions as related to the prescribed unit programs
- Performs other clerical and administrative work in support of theoffice/organization
Unit Program Coordinator
Department Of Defense - Nellis AFB
08.2018 - 01.2019
- Directly assists the commander/director in the management of all administrative support program functions
- Implemented program-level departmental policies and procedures and managed drug testing program
- Acts as the point of contact for all newly assigned personnel; orients them regarding the basic functions of the organization, introduces them to key personnel and schedule their initial training/orientation requirements
- Attends required training, meetings, and functions as related to the prescribed unit programs
- Performs other clerical and administrative work in support of theoffice/organization
Human Resources Assistant
Nellis Air Force Base
10.2017 - 08.2018
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Helped employees register for benefits programs using online portals.
- Created job descriptions on boards for vacant jobs.
- Checked references for potential candidates.
- Retrieve and conduct thorough background investigation checks
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Construct job offers, to include issuing memos for drug testing positions
Office Manager
SilverReef Biomed
04.2017 - 10.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Controlled finances to lower costs and keep business operating within budget.
- Reconciled records of sales or other financial transactions using QuickBooks
Service Center Coordinator
South Georgia Medical Center
09.2013 - 08.2016
- Created and maintained daily and weekly reports for upper management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled and oversaw maintenance, repair and installation activities.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Completed bi-weekly payroll for 15 employees.
Human Resources Clerk
Phoenix Job Corps Center
12.2010 - 08.2013
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted with meetings and presentations within company.
- Sent, retrieved and reviewed results from background screening contractor and determined if applicant met eligibility requirements for employment.
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Set up orientations and initial training for new employees.
- Establishing, maintaining and controlling personnel, employees, recruitment relations records, files, correspondence, reports, and organization charts
Education
Associate of Applied Science - Accounting
Kaplan University
Omaha, NE02.2010
Skills
- Customer Relationship Management
- Analytical and Critical Thinking
- Team Building
- Application Management
- Employee Onboarding
- Benefits Administration
- HIPAA Expert
- Health Information Technology
Timeline
Credentialing Specialist
Nomad Nurses, LLC
10.2022 - 10.2023
Onboarding Specialist
HealthTrust Workforce Solutions
10.2021 - 10.2022
Human Resources Assistant
Hunter Army Airfield
06.2021 - 10.2021
Unit Program Coordinator
Department Of Defense - Sheppard AFB
01.2020 - 06.2021
Lead Human Resources Assistant
Department Of Defense - Sheppard AFB
04.2019 - 01.2020
Unit Program Coordinator
Department Of Defense - Sheppard AFB
01.2019 - 04.2019
Unit Program Coordinator
Department Of Defense - Nellis AFB
08.2018 - 01.2019
Human Resources Assistant
Nellis Air Force Base
10.2017 - 08.2018
Office Manager
SilverReef Biomed
04.2017 - 10.2017
Service Center Coordinator
South Georgia Medical Center
09.2013 - 08.2016
Human Resources Clerk
Phoenix Job Corps Center
12.2010 - 08.2013
Associate of Applied Science - Accounting
Kaplan University
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