Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kendra Smith

Ontario,OH

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. In all my positions customer service, organizational skills, multi-tasking and ability to work with others as a team are my strongest assets.

Overview

6
6
years of professional experience

Work History

Server

Texas Roadhouse
Ontario, OH
11.2017 - 02.2022
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Assistant Manager

Chuck E Cheese
Ontario, OH
12.2019 - 07.2020
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained up-to-date knowledge of company products and services.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Communicated regularly with customers to gain insights into their needs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Server

Panchos Tacos
Bellville, OH
07.2023 - 01.2024
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees on restaurant procedures and plating techniques.

Education

Some College (No Degree) - Criminal Justice

North Central State College
Mansfield, OH

Skills

  • Product and Service Knowledge
  • Employee Scheduling
  • Customer Relations
  • Orientating and Training
  • Customer Rapport
  • Sales Reporting
  • Sales Strategies
  • Orientation and Training
  • Money Handling
  • Policy Enforcement
  • Staff Supervision
  • Team Motivation

References

  • Cheryl Shell - Phone: 419-564-0138
  • Maggie Baker - Phone: 419-989-7398
  • Jasmine Lawrence - Phone: 419-389-7681

Timeline

Server

Panchos Tacos
07.2023 - 01.2024

Assistant Manager

Chuck E Cheese
12.2019 - 07.2020

Server

Texas Roadhouse
11.2017 - 02.2022

Some College (No Degree) - Criminal Justice

North Central State College

Similar Profiles

CREATE PROFILE
Kendra Smith