Summary
Overview
Work History
Education
Skills
Timeline
Server

Kendra Smith

Orlando,FL

Summary

Proven hospitality professional with extensive experience in high-volume dining and guest services, notably at Universal Studios Orlando. Excelled in enhancing customer satisfaction through exceptional service and efficient team collaboration. Skilled in cash handling and safe food practices, consistently ensuring guest safety and satisfaction. Demonstrated ability to train and lead, significantly improving team efficiency and guest experience.

Overview

9
9
years of professional experience

Work History

Server

Kia Center
05.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Processed transactions efficiently through POS systems.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server/Bartender

The Drake Kitchen and Bar
01.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Attractions Attendant/Trainer

Universal Studios Orlando
02.2016 - 09.2021
  • Company Overview: A production studio and theme park themed after the entertainment industry
  • Ensures the proper use of safety practices and procedures while operating attractions including loading and unloading the ride, providing safety instructions, surveilling guests and assisting guests with special access needs
  • Safely evacuates the ride in accordance to operating procedures
  • Greets guests, screens for ride requirements and special needs
  • Provides attraction information to guest, monitors the queue and records ride counts
  • Maintains a clean and safe work environment by constantly monitoring the immediate area and surroundings
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
  • Performs other duties as assigned

Guest Service Host

Icon Park
08.2019 - 06.2021
  • Company Overview: Sizable tourist attraction in Orange County, FL
  • Assists with selling tickets for the park as well as handling cash and card transactions
  • Responsible for crowd control/guest flow
  • Properly lift all inventory supplies, as well as adhere to Environmental, Health and Safety guidelines
  • Provide capacity management support within the parks during peak park operation to ensure the happiness of our guests

Education

Acceleration Academy
Orlando, FL
01.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Food running
  • Menu memorization
  • High volume dining
  • Team collaboration
  • Food safety practices
  • Table bussing

Timeline

Server/Bartender

The Drake Kitchen and Bar
01.2023 - 07.2024

Server

Kia Center
05.2021 - Current

Guest Service Host

Icon Park
08.2019 - 06.2021

Attractions Attendant/Trainer

Universal Studios Orlando
02.2016 - 09.2021

Acceleration Academy

Similar Profiles

CREATE PROFILE
Kendra Smith