Kendra Smith
Pendleton,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Special Education Assistant Teacher
South Madison Community School Corporation
09.2015 - Current
- Communicated nonverbally with children to provide them with comfort, encouragement & positive reinforcement.
- Instructed students in academic areas and reading groups.
- Prepared and wrote weekly lesson plans.
- Redirected poor behavior using the positive reinforcement method.
- Gave one-on-one attention to students, while maintaining overall focus on the entire group.
- Created strategies to meet the needs of mentally and physically disabled students.
- Taught reading, math, writing, science and social studies and life skills in a self-contained classroom.
- Gathered and prepared monthly lesson units.
- Provided virtual services to a homebound student.
Customer Moderator
Metaverse Mod Squad
09.2015 - 10.2016
- Managed incoming communications through calls, chats, and emails to optimize client engagement. Fostered positive client relationships to drive loyalty and retention. Resolved customer issues swiftly and precisely to uphold high satisfaction standards.
Beauty Advisor
Sephora
10.2013 - 08.2015
- Greeted customers
- Assisted customers in finding the perfect products for their specific needs
- Register transactions, including purchases, returns, and redeeming rewards
- Stocked shelves
- Creating samples, as requested by customer
- Training new employees on POS system
- Inventory
Customer Service Supervisor
CVS Pharmacy
10.2009 - 05.2014
- Provided excellent customer service
- Completed register transactions
- Resolved customer complaints/issues
- Opened/closed store
- Answered multiple telephone lines and directed calls to appropriate person
- Took inventory
- Stocked shelves
- Planograms/merchandise resets
Education
High School Diploma -
Pendleton Heights High School
Pendleton, IN01.2006
Skills
- Organization
- Attention to detail
- Computer literacy (Google Docs, Excel, etc)
- Flexibility, ability to adapt to any situation
- Professionalism
- Empathy
- Communicates effectively
- Problem solving
- Time management
- Self-starter
- Teamwork
- High customer service standards
- Conflict resolution
- Troubleshooting skills
- Typing 70 wpm
Timeline
Special Education Assistant Teacher
South Madison Community School Corporation
09.2015 - Current
Customer Moderator
Metaverse Mod Squad
09.2015 - 10.2016
Beauty Advisor
Sephora
10.2013 - 08.2015
Customer Service Supervisor
CVS Pharmacy
10.2009 - 05.2014
High School Diploma -
Pendleton Heights High School