Kendra Snipes

A seasoned senior leader with a distinguished track record spanning over two decades, I offer extensive experience overseeing sophisticated service delivery operations for prominent enterprise clients. My adeptness marks my professional journey in servicing an elite roster of Fortune 500 companies across diverse sectors, including technology, telecommunications, media, government, e-commerce, gig work, and retail.

Thanks to my deep-seated understanding of managing delivery metrics, I am renowned for my profound expertise in driving and surpassing targets. As a dedicated team player, I excel at steering a metrics-oriented organization, consistently seeking process enhancements to bolster operational efficiency.

Throughout my career, I have been commended for my pivotal role as a cornerstone member of the senior leadership team, contributing critically to the organization’s success. My proficiency extends to customer retention, where I have demonstrated a consistent ability to maintain high client loyalty rates.

In leadership development, I have a track record of nurturing high-performing teams. At the same time, my proficiency in change management has allowed me to guide organizations through transitions seamlessly, ensuring sustainability and growth. My leadership style is characterized by a synergistic approach that aligns strategic vision with practical execution, ensuring all team members are motivated to achieve common goals.

• Customer service
• Employee commitment
• Time management
• Leadership
• Leadership competencies
• Building effective teams
• Performance assessment

• Certified in Best Practices for Managing Outsourced Service Operations