Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Soden

Water Valley,MS

Summary

Driven and detail-oriented professional with a background at Yalobusha General Hospital, skilled in patient registration and insurance verification. Excelled in enhancing customer satisfaction and streamlining workflow, demonstrating strong organization and exceptional multitasking abilities. Proven track record in improving efficiency and achieving goals, leveraging healthcare experience and Microsoft Office proficiency.

Overview

7
7
years of professional experience

Work History

Admissions Clerk

Yalobusha General Hospital
08.2022 - Current
  • Collected information, forms and signatures from patients or family members to create efficient admissions experience.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
  • Improved applicant satisfaction with timely responses to inquiries and thorough follow-up communication.
  • Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
  • Greeted patients warmly to increase comfort and create rapport.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Processed medical insurance claims and payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Assisted with medical coding and billing tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Receptionist

Alice and Company Salon
08.2017 - 08.2022
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Maranatha Christian Academy
Miner City, Ms
05-2006

Skills

  • Goal-Oriented
  • Strong Organization
  • Healthcare experience
  • Microsoft Office
  • Patient Registration
  • Insurance Verification
  • Appointment Scheduling
  • Efficient workflow
  • Cross-functional coordination
  • Customer Service
  • Multitasking Abilities
  • Self Motivation

Timeline

Admissions Clerk

Yalobusha General Hospital
08.2022 - Current

Receptionist

Alice and Company Salon
08.2017 - 08.2022

High School Diploma -

Maranatha Christian Academy

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Kendra Soden