Kendra Sorensen
SAN FRANCISCO
Summary
A seasoned Senior General Manager and Executive Team member with a background in psychology and proven success in leading 100+ employees to achieve exceptional results. Skilled in optimizing store operations, driving revenue growth, and delivering exceptional customer service. A strategic thinker who excels in problem-solving and decision-making. Demonstrated ability to inspire and motivate team members to exceed goals and deliver superior performance.
Overview
16
16
years of professional experience
Work History
Senior General Store Manager
Sports Basement
02.2008 - Current
- Streamlined store operations by implementing effective inventory management strategies and optimizing staff schedules.
- Boosted customer satisfaction levels through exceptional service, personalized attention, and prompt resolution of issues.
- Achieved consistent sales growth by developing innovative marketing initiatives and nurturing a strong team culture.
- Enhanced employee morale with regular feedback sessions, professional development opportunities, and recognition programs.
- Reduced shrinkage rates significantly by implementing robust loss prevention measures and conducting periodic audits.
- Implemented store layout changes to maximize floor space utilization and optimize product placement for higher sales conversions.
- Drove revenue growth by identifying new business opportunities and fostering strategic partnerships within the community.
- Improved overall operational efficiency through rigorous performance analysis and continuous process improvements.
- Cultivated a high-performance team culture through ongoing coaching, mentoring, and cross-functional collaboration efforts.
- Oversaw financial management activities such as budget planning, expense tracking, and cash handling procedures to ensure fiscal accountability.
- Fostered a culture of continuous learning and development for employees, offering in-house training programs and facilitating access to external resources.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Bachelor of Arts - Psychology
New College of California
San Francisco, CA06.2007
Skills
- Promotional planning
- Facilities Management
- Workforce Planning
- Team Leadership
- Operations Management
- Merchandising Strategies
- Culture development
Timeline
Senior General Store Manager
Sports Basement
02.2008 - Current
Bachelor of Arts - Psychology
New College of California
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