KENDRA SPEED
Carmel,ME
Summary
Professional with strong background in financial analysis, adept at leveraging analytical skills to drive business growth and financial stability. Expertise in data interpretation, financial modeling, and risk assessment, ensuring informed decision-making and strategic planning. Known for collaborative approach and adaptability, consistently meeting team objectives and organizational goals.
Overview
15
15
years of professional experience
Work History
Store Manager / Vice President
TD Bank
07.2021 - Current
- Led, coached, and motivated eight-person team to deliver world-class employee and customer experience at branch opened extended hours while achieving bank goals through banking product and service sales, customer relationship building, and staff development and leadership
- Performed employee assessments, uncovered actionable opportunities for performance improvement, and developed improvement plans to optimize efficiency and results
- Facilitated daily sales coaching sessions motivating staff to exceed sales quotas; achieved 108.1% in 2022 ending 26th in WOW Quartile
- Achieved 109.5% in NPG, 109.2% in Sales Revenue, and 106.2% in LEI (customer experience)
- Originated, closed, and administered consumer and business loan proposals
- Top producer in Mortgage and Consumer loans producing 36 home equity and mortgage intakes
- Trained staff on all things lending from conversation, application, proper documentation, and closing
Branch Manager / Assistant Vice President
Camden National Bank
02.2020 - 07.2021
- Provided overall responsibility and guidance for all operational branch activities, including fostering client relationships, and managing staff of five
- Provided efficient leadership in driving success of branch operations to increase sales and profitability while ensuring excellent customer service
- Manage priorities through planning and execution to drive all aspects of branch performance, including individual expectations for outside business development
- Interview average of 80 loan applicants per month and provided expert financial advice on mortgage, educational and personal loans
- Facilitate consultative discussions with current and prospective customers to determine and analyze financial needs while providing solutions to satisfy needs
- Generated $2.9M in new business since February 2020
Branch Manager / Assistant Vice President
Bangor Savings Bank
03.2015 - 01.2020
- Managed and supervised two locations with 17 direct reports, providing leadership and guidance to twelve employees to achieve branch goals for revenue, growth, and profitability
- Developed culture of success rewarding performance, productivity and sales results
- Cultivated profitable relationships with retail customers, acquiring new business relationships and expanding and retaining existing customer relationships
- Opened new accounts and facilitate loan application and approval processes
- Improved new bank relationships within local community by extending business hours, increasing staff, and changing branch business model
- Grew overall annual sales 21% by implementing quality process improvements and coaching staff on sale techniques and closing sales deals
- Earned superior customer satisfaction scores for four consecutive quarters: increased satisfaction from 77% to 93%
- Planned, developed, and delivered customized service programs that led to recognition for outstanding customer service and relationship management skills, improved customer experience scores above bank average to 128% to goal
Store Manager / Vice President
TD Bank
07.2014 - 03.2015
- Led, coached, and motivated eight-person team to deliver world-class employee and customer experience at branch open seven days a week while achieving bank goals through banking product and service sales, customer relationship building, and staff development and leadership
- Performed employee assessments, uncovered actionable opportunities for performance improvement, and developed improvement plans to optimize efficiency and results
- Facilitated daily sales coaching sessions using ROAR program, and motivated staff to exceed sales quotas; achieved 125% of 2014 sales goal
- Originated, reviewed, processed, closed, and administered consumer and business loan proposals; input and approved loans up to $15,000
Human Resources Manager
TD Bank
01.2013 - 07.2014
- Oversaw overall administration, coordination, and evaluation of human resource functions to support 2 regional market managers, 44 branches, and 450 employees; ensured regional market managers understood HR policies and assisted with meeting facilitation
- Managed staffing issues, employee grievances and disputes, employee termination, and disciplinary procedures
- Represented bank during employee investigations and worked with risk management business partner to finalize all issues
- Offered employees fair and equitable compensation in alignment with current salary trends and market pay
- Coordinated offsite career events with panel discussions to inform employees of job opportunities and position responsibilities
Store Manager / Vice President
TD Bank
05.2011 - 01.2013
- Oversaw day-to-day branch operations while providing supervision to six employees
- Evaluated employee performance and led internal campaigns to motivate and inspire employees; led employees from 'Needing Improvement' rating to 'Quality Solid' rating within 12-months
- Proactively managed individual and team tasks to meet deadlines and reported sales activities and successes to region manager
- Earned CEO Leadership Award and Vision and Action for Legendary Leadership in 2012
Store Manager / Vice President
TD Bank
12.2009 - 05.2011
- Led team of 7 to become 28th highest ranked branch of 180; started year in 177th place
- Transformed negative customer service score of 25 into positive score, ending year above established goal
- Reduced and controlled branch expenses to achieve annual goal; reduced expenses 18%
- Enhanced staff retention by closing training gap and through career coaching
Education
Bachelor of Business Management -
Husson University
Bangor, ME05.2023
Associate of Science - Business Administration
Husson University
Bangor, ME11.2020
Skills
- Interpersonal Communication
- Resourceful Nature
- Problem-solving
- Customer relations
- Multitasking and organization
- Outstanding communication skills
- Recruitment and hiring
- Operations management
- Staff management
- Performance reviews
- Leading staff meetings
- Employee terminations
- Talent recruitment
- Financial operations management
Timeline
Store Manager / Vice President
TD Bank
07.2021 - Current
Branch Manager / Assistant Vice President
Camden National Bank
02.2020 - 07.2021
Branch Manager / Assistant Vice President
Bangor Savings Bank
03.2015 - 01.2020
Store Manager / Vice President
TD Bank
07.2014 - 03.2015
Human Resources Manager
TD Bank
01.2013 - 07.2014
Store Manager / Vice President
TD Bank
05.2011 - 01.2013
Store Manager / Vice President
TD Bank
12.2009 - 05.2011
Associate of Science - Business Administration
Husson University
Bachelor of Business Management -
Husson University
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Riley GardnerRiley Gardner
Heavy EquipmentOperator at Pleasant RiverHeavy EquipmentOperator at Pleasant River