Kendra Speight
Cary,North Carolina
Summary
Adept at machine operation and customer service, I have honed my skills across roles from Glass Cutter at Ply Gem Holdings to Customer Service Representative at Keiser. My career is marked by a commitment to precision, exemplified by consistently meeting strict tolerances and enhancing client satisfaction through empathetic, solution-oriented interactions.
Overview
11
11
years of professional experience
Work History
Glass Cutter
Ply Gem Holdings
08.2022 - 09.2024
- Kept work areas organized, clean and free of safety hazards.
- Operated cutters, forklifts and hand tools to manage production needs.
- Effectively utilized hand tools such as scribes, pliers, cutters, and glass-breaking tools in addition to automated cutting equipment for a diverse range of projects.
- Consistently produced accurate cuts on various types of glass materials based on client specifications while adhering to strict tolerances.
Food Expeditor
Ruby Tuesday Restaurant
11.2018 - 02.2022
- Assisted preparation of food plates, overseeing quality, and appearance.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
EVS Housekeeper
Multi-Care Medical
08.2017 - 09.2019
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
- Ensured compliance with OSHA regulations through proper handling of biohazardous materials, chemical storage, and equipment maintenance practices.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Customer Service Representative Agent
Keiser
03.2014 - 05.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Education
High School Diploma -
Nash Central High School
Rocky Mount, NC06-2011
Skills
- Customer service
- Measuring skills
- Visual inspections
- Measurement accuracy
- Machine operation
Timeline
Glass Cutter
Ply Gem Holdings
08.2022 - 09.2024
Food Expeditor
Ruby Tuesday Restaurant
11.2018 - 02.2022
EVS Housekeeper
Multi-Care Medical
08.2017 - 09.2019
Customer Service Representative Agent
Keiser
03.2014 - 05.2017
High School Diploma -
Nash Central High School
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