Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kendra Stone

Harrodsburg,KY

Summary

Dynamic professional with a proven track record at Four Roses Distillery, excelling in guest relations and team management. Enhanced customer satisfaction through exceptional communication and effective multitasking. Successfully trained staff, boosting service quality and brand representation. Proficient in POS system operation, consistently achieving high customer service standards and driving positive guest experiences.

Overview

13
13
years of professional experience

Work History

Lead Host of Guest Experience

Four Roses Distillery
10.2023 - Current
  • Provide enhanced guests experiences
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
  • Trained new hosts and hospitality in company policies and procedures, brand knowledge and history, and daily operations ensuring a consistent guest experience.
  • Drive hospitality functions of both the Visitor Center and Bar 1888
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Worked effectively in fast-paced environments.
  • Accomplished multiple tasks within established timeframes.
  • Assisted with inventory management

Host

Four Roses Distillery
06.2022 - 10.2023
  • Built personal relationships with guests to promote positive experiences.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of brand
  • Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.

Vault Teller

Community Trust Bank
01.2019 - 06.2022
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Properly processed deposits, withdrawals and payments daily.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
  • Maintained, organized and stocked teller window areas.
  • Handled various accounting transactions.
  • Weekly ordering and depositing of vault cash

CSR/Teller

Citizens Commerce National Bank
04.2017 - 01.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Opened and closed accounts / update account information
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Shift Lead

Walgreens
04.2015 - 04.2017
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Senior Beauty Advisor

Walgreens
10.2013 - 04.2015
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Maintained counter and display areas for cleanliness and organization.
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Achieved sales targets through effective cross-selling and up-selling of cosmetic products.
  • Maintained high standards of cleanliness and organization throughout the store, creating an inviting shopping environment for customers.
  • Managed inventory levels efficiently, ensuring optimal stock availability while minimizing shrinkage losses.

Customer Service Representative

Walgreens
04.2012 - 10.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

GED -

BCTS
Lexington, Ky

No Degree - Business Administration And Management

Campbellsville University
Harrodsburg, Ky

Skills

  • Exceptional communication
  • Team management
  • Guest relations
  • Task delegation
  • Staff scheduling
  • Brand representation
  • Alcohol serving regulations
  • Customer service
  • Effective multitasking
  • Customer service expertise
  • POS system operation
  • Shift management

Accomplishments

Demonstrated track record of career progression, with a history of being promoted in various roles.

Timeline

Lead Host of Guest Experience

Four Roses Distillery
10.2023 - Current

Host

Four Roses Distillery
06.2022 - 10.2023

Vault Teller

Community Trust Bank
01.2019 - 06.2022

CSR/Teller

Citizens Commerce National Bank
04.2017 - 01.2019

Shift Lead

Walgreens
04.2015 - 04.2017

Senior Beauty Advisor

Walgreens
10.2013 - 04.2015

Customer Service Representative

Walgreens
04.2012 - 10.2013

GED -

BCTS

No Degree - Business Administration And Management

Campbellsville University

Similar Profiles

CREATE PROFILE