Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kendra Striblin

Archdale,NC

Summary

Dynamic customer service professional with a proven track record at Walmart Neighborhood Market, excelling in online order processing and customer engagement. Recognized for enhancing customer loyalty through attentive service and efficient planning. Skilled in documentation and reporting, consistently prioritizing orders to meet and exceed service expectations.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Walmart Neighborhood Market
03.2021 - 03.2025
  • Coordinated with store staff to ensure product availability and optimal presentation.
  • Maintained knowledge of current promotions and sales to inform customer decisions.
  • Streamlined shopping experience by efficiently navigating store layout for timely service.
  • Trained new personal shoppers on best practices for customer engagement and product knowledge.
  • Improved inventory awareness by providing feedback on stock levels and popular items.
  • Enhanced customer loyalty through consistent, quality service tailored to individual needs.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Restaurant Team Member

Popeyes Lousiana Kitchen
12.2020 - 02.2021
  • Delivered exceptional customer service by promptly addressing inquiries and resolving complaints.
  • Operated kitchen equipment safely and efficiently, ensuring adherence to food safety standards.
  • Collaborated with team members to prepare and serve high-quality menu items consistently.
  • Maintained cleanliness and organization of workstations, enhancing overall operational efficiency.
  • Assisted in training new team members on procedures, fostering a collaborative team environment.
  • Implemented process improvements that streamlined order handling and reduced wait times for customers.
  • Ensured compliance with health regulations during food preparation and service activities, promoting a safe dining experience.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.

Amusement Ride Operator

Six Flags Discovery Kingdom
09.2020 - 11.2020
  • Operated amusement rides, ensuring compliance with safety regulations and protocols.
  • Monitored ride performance, promptly addressing mechanical issues and maintaining operational efficiency.
  • Conducted daily inspections of rides, verifying safety equipment functionality and readiness for operation.
  • Trained new team members on ride operations, safety procedures, and customer service best practices.
  • Engaged with guests to provide exceptional service, enhancing overall visitor experience at the park.
  • Collaborated with maintenance staff to schedule regular upkeep and repairs of attractions for optimal performance.
  • Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
  • Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
  • Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
  • Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
  • Participated in regular performance evaluations, proactively implementing feedback for personal growth as a ride operator.
  • Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
  • Maximized rider capacity per cycle through effective grouping strategies based on height restrictions while maintaining safety standards.
  • Contributed to a safer work environment by actively participating in monthly safety meetings and applying learned practices on the job.
  • Provided exceptional customer service by answering guest inquiries and addressing concerns in a friendly and professional manner.
  • Increased overall operational efficiency by consistently adhering to scheduled break times and promptly reporting back to duty as required.

Education

No Degree - Audio Engineering

Solano Community College
Vacaville, CA

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Online order processing
  • Prioritizing orders
  • Upbeat and outgoing attitude
  • Documentation and reporting
  • Payment processing
  • Opening and closing procedures
  • Customer engagement

Languages

English
Native or Bilingual

Timeline

Personal Shopper

Walmart Neighborhood Market
03.2021 - 03.2025

Restaurant Team Member

Popeyes Lousiana Kitchen
12.2020 - 02.2021

Amusement Ride Operator

Six Flags Discovery Kingdom
09.2020 - 11.2020

No Degree - Audio Engineering

Solano Community College

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