Kendra Swarn

Over eight years of experience providing customer support in busy call center environments. Working remotely from home independently, interacting with team members through digital tools such as Teams and Slack Ability to enter data/information quickly and accurately while also providing outstanding customer service. Ability to listen to customers, elicit, relate and evaluate information; and interpret terms as needed. Highly motivated, reliable, confident, and committed to professional standards, Ability to handle stress, work independently and multi-task in a high-volume call center environment, making inbound and outbound calls Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.