Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Kendra Thomas

Kendra Thomas

Carrollton,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Head Waitress

Town and Country Restaurant
Newnan, GA
02.2016 - 02.2022
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Supervised server staff and simultaneously served personal section of tables.
  • Managed food resources, memorized orders and coordinated customer service.
  • Greeted new customers, discussed specials and took drink orders.
  • Inspected dishes and utensils for cleanliness.
  • Trained staff members on use of POS system and excellent customer service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals to business.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with chefs on menu changes, staffing needs, and ways to improve overall restaurant functionality.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Prepared specialty desserts for customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for busy restaurant with social relevancy and intentionality

Waitress

Casa Burgers
Newnan, GA
04.2016 - 12.2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Managed customer service to over 100 customers per day.
  • Stored food in designated containers and storage areas to increase shelf life and to have easy access during busy peak service times.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals to business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.

Waitress

Boomers
Newnan, GA
09.2015 - 12.2015
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed customer service to over 50 customers per day.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals to business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, and took drink orders.

Crew Member

McDonald's
Newnan, GA
06.2015 - 09.2015
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Handled over 100 customers needs per day.

Childcare Provider

Self-Employed
Roseburg, OR
12.2014 - 05.2015
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual needs of child.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Offered top-notch care to 10+ children at once, ranging in age from 4 months to 12 years.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Received payments from parents on bi-weekly basis, with receipts given and personal records organized.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Education

High School Diploma -

Ed Donaldson Education Center
Kelseyville, California
06.2009

Skills

  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Team Player
  • Customer Service and Rapport
  • Verbal and Written Communication
  • Cool Under Pressure
  • Staff Training
  • Detail-Oriented
  • Reliable and Responsible
  • Courteous Phone Demeanor
  • Multitasking and Prioritization
  • Self-Motivated
  • Problem Solving
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms

Timeline

Waitress

Casa Burgers
04.2016 - 12.2017

Head Waitress

Town and Country Restaurant
02.2016 - 02.2022

Waitress

Boomers
09.2015 - 12.2015

Crew Member

McDonald's
06.2015 - 09.2015

Childcare Provider

Self-Employed
12.2014 - 05.2015

High School Diploma -

Ed Donaldson Education Center

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Kendra Thomas