Kendra Thomas
Fortuna,CA
Summary
Dedicated customer service professional, passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to maintaining professional relationships to increase profitability. Expert supervisor demonstrating success in developing and motivating strong restaurant teams. Train, discipline, and motivate team members to new levels of excellence. Proven history of effective leadership and maximized productivity business results.
Overview
8
8
years of professional experience
Work History
Legal Receptionist
Harland Law Firm
01.2024 - Current
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Streamlined appointment scheduling for 6 attorneys, resulting in improved time management and increased productivity.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients.
- Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Expedited billing processes for legal services rendered, leading to timely payments from clients and improved cash flow management.
- Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
- Assisted with document production tasks such as copying forms or scanning files into electronic format.
- Assisted new employees with orientation process increasing their familiarity with policies procedures office systems.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Effectively navigated California clerk, court and judicial websites.
Food and Beverage Supervisor
Blue Lake Casino
09.2023 - 01.2024
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delivered training to workers in food handling and customer-facing roles to promote strong team performance.
- Planned operations to effectively maximize service.
- Evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Addressed customer complaints and maintained customer relations by addressing problems head-on, maintaining a professional demeanor, using communication and problem-solving skills, and implementing successful corrective actions to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
- Maximized team productivity by expertly delegating tasks to staff.
- Managed and motivated employees to be productive and engaged in work and provide excellent service.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
Bookkeeper
Ray's Food Place
04.2023 - 09.2023
- Maintained and processed invoices, deposits, and money logs.
- Tracked income for businesses.
- Swifty reconciled and corrected issues with financial and system records.
- Identified accounting errors when cross-referencing documents and database information.
- Reduced financial discrepancies through transaction monitoring and management.
- Accurately input sales and other pertinent data into the system.
- Diligently reviewed the previous day’s PIC till information.
- Efficiently managed and logged in incoming freight.
- Reliably provided assistance to the manager as needed.
- Expertly marked down prices of items as needed.
- Dutifully logged out-of-stock items.
- Readily assistted customers with locating and pricing items throughout the store.
Customer Service Agent
NexRep
02.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls, texts, chats, and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Facilitated communications through management of inbound and outbound calls, texts, emails, and chats.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve complaints.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Head Waiter
Town And Country Restaurant
02.2016 - 01.2022
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Trained staff members on use of POS system.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and team ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Ed Donaldson Education Center
Kelseyville, CA06.2009
Skills
- Staff Leadership And Supervision
- Records Maintenance
- Customer Service
- Food Safety
- Worker Training
- Cash Handling
- Service Training
- Critical Thinking
- Disciplinary Write-Ups
Timeline
Legal Receptionist
Harland Law Firm
01.2024 - Current
Food and Beverage Supervisor
Blue Lake Casino
09.2023 - 01.2024
Bookkeeper
Ray's Food Place
04.2023 - 09.2023
Customer Service Agent
NexRep
02.2022 - 03.2023
Head Waiter
Town And Country Restaurant
02.2016 - 01.2022
High School Diploma -
Ed Donaldson Education Center
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