- Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Kendra Thompson
Summary
Overview
8
years of professional experience
1
Certification
Work History
SubwayChisago City
Assistant Manager
12.2014 - Current
Job overview
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Forest Lake Area School DistrictForest Lake
Behavior Intervention Specialist
09.2021 - 06.2022
Job overview
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Provided emotional support to students and families.
- Developed Individual Education Plans for students with special needs.
- Designed individual education plans to encourage student growth according to different learning abilities and needs.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Implemented behavior modification techniques to improve student social and academic performance.
- Developed and implemented behavior management plans to improve student behavior.
Education
Concordia University, St. PaulSaint Paul, MN
Bachelor of Arts from Psychology
05.2022
University Overview
Anoka Ramsey Community CollegeCambridge, MN
Associate of Arts from Generals- Psychology Emphasis
05.2020
University Overview
Trio Wolf Creek Online Charter SchoolChisago City, MN
High School Diploma
01.2017
University Overview
Skills
- Product and Service Knowledge
- Money Handling
- Business Operations
- Staff Supervision
- Time Management
- Staff Training
- Training and Development
- Customer Service and Satisfaction
- Trauma-Informed Care
- Behavior Redirection
- Behavior Treatment Planning
- Behavior Modification Techniques
Accomplishments
Accomplishments
Became Food Safety Certified after a 6 hour class and a 2 hour test.
Graduated high school early while being a teenager mother
Became apart of the National Honors Society from both colleges, and was offered a tutoring position at both
Certification
Food Safety Certification from the State of Minnesota
Spending time with my kids
Spending time with my kids
I am currently a mother of 3 little boys and love to spend as much time with them as i can when i am not working. Currently my oldest is the only one old enough to be in extra curricular activities. He is in Swimming lessons, Soccer, and Cub Scouts. In the summer of 2022, i was able to experience being my sons soccer coach, which was a fun experience. I am also a Committee member for our Cub Scout pack and a den leader for the 1st grade Tiger den and the 2nd Grade Wolf den! I love being able to teach children and help them grow as they get older!
Timeline
Behavior Intervention Specialist
Forest Lake Area School District
09.2021 - 06.2022
Assistant Manager
Subway
12.2014 - Current
Concordia University, St. Paul
Bachelor of Arts from Psychology
Anoka Ramsey Community College
Associate of Arts from Generals- Psychology Emphasis
Trio Wolf Creek Online Charter School
High School Diploma