Kendra Thronesbery-Totten
Statesboro,GA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
26
26
years of professional experience
Work History
Parish Secretary
St. Matthew Catholic Church
Statesboro, GA
06.2025 - Current
- Managed church office operations and organized records to ensure efficient information retrieval.
- Executed administrative processes to support office operations, assisted in contribution accounting, and maintained donor records for accurate tracking.
- Designed church bulletins using Canva and utilized social media platforms to strengthen community communication.
Remote B2C Sales Representative
Wayfair
Boston, MA
01.2023 - 01.2024
- Generated over $2.2 million in sales through the successful negotiation and closure of customer transactions.
- Communicated product features and benefits, addressing customer objections to drive sales in a remote environment.
- Delivered high-quality customer experience, exceeding operational metrics and achieving one-call resolution rates.
Remote International Personal Cruise Consultant
Norwegian Cruise Line
Miami, FL
11.2021 - 01.2022
- Cultivated client relationships, achieving customer retention targets and generating over $1 million in sales.
- Assessed customer needs to deliver tailored cruise recommendations, boosting customer satisfaction and loyalty.
- Communicated cruise industry products and promotions to international clientele via phone and chat, increasing engagement and interest.
Remote Furniture Specialist
JMX Brands, Inc.
Sarasota, FL
07.2018 - 01.2022
- Drove sales of custom indoor and outdoor furniture across multiple platforms, achieving over $1.8 million in residential and business-to-business transactions.
- Built strong customer relationships emphasizing brand messaging and client experience, developing aligned sales and marketing strategies.
- Managed growth-oriented lead pipeline using HubSpot CRM, enhancing sales conversion through effective prospect tracking and engagement.
Customer Care Representative
CVS Caremark
Knoxville, TN
08.2018 - 07.2019
- Resolved customer inquiries promptly, ensuring accurate issue resolution on first contact to improve customer satisfaction.
- Educated members on insurance plan specifics, clarifying coverage details to promote effective plan utilization.
- Championed optimization of drug coverage benefits for members, receiving consistent positive feedback for service.
Order Management Specialist
McKesson Medical
Jacksonville, FL
02.2000 - 08.2016
- Expedited purchase order processing, ensuring timely delivery of 1600 orders weekly.
- Processed customer orders using order management software to enhance order accuracy.
- Coordinated with vendors and internal branches to analyze order allocation and shipment data, streamlining communication and tracking.
- Collaborated with cross-functional teams to resolve order discrepancies.
- Maintained accurate inventory records to support timely order fulfillment.
Sales Support Agent
McKesson Medical
Jacksonville, FL
02.2000 - 08.2016
- Coordinated with vendors to procure medical products and equipment, ensuring timely fulfillment of client orders.
- Provided supply chain information to sales representatives using J.D. Edwards platform, streamlining sales process.
- Monitored branch inventory levels and verified backorders to optimize stock availability and minimize order delays.
Pharmaceutical and Dental Sales Associate
McKesson Medical
Jacksonville, FL
02.2000 - 08.2016
- Achieved personal and team sales targets through strategic planning and consistent performance, directly contributing to 20% sales growth in key territories.
- Cultivated strong client relationships by providing tailored customer service to oral surgery and periodontal practices, resulting in improved client retention and satisfaction.
- Conducted extensive research and maintained in-depth product knowledge to inform and educate customers, facilitating informed purchasing decisions across diverse client needs.
Data Integrity Administrator II
McKesson Medical
Jacksonville, FL
02.2000 - 08.2016
- Managed product database to maintain data integrity and consistency across multiple channels, supporting accurate decision-making.
- Collaborated with vendors and internal departments to streamline product data entry processes, enhancing overall data quality and access.
- Researched equipment and medical furniture pricing to establish accurate new product identifiers, facilitating efficient inventory management.
Customer Support Specialist
McKesson Medical
Jacksonville, FL
01.2001 - 01.2016
- Managed high volume of sales inquiries, ensuring effective communication and accurate order entry for medical products and pharmaceuticals to support customer needs.
- Expedited orders and coordinated deliveries to enhance customer satisfaction and address critical client needs.
- Issued credits and generated sales reports to maintain accurate financial records.
Education
Bachelor of Arts - History of Art
St. Louis University
St. Louis , MO
Skills
- Office administration
- Records management
- Customer relationship management
- Record keeping
- Database and client management systems
- Data integrity management
- Database maintenance
- Accounting software
- Contribution accounting
- Newsletter production
- Social media management
- Canva design
- Remote communication
- Organizational skills
Timeline
Parish Secretary
St. Matthew Catholic Church
06.2025 - Current
Remote B2C Sales Representative
Wayfair
01.2023 - 01.2024
Remote International Personal Cruise Consultant
Norwegian Cruise Line
11.2021 - 01.2022
Customer Care Representative
CVS Caremark
08.2018 - 07.2019
Remote Furniture Specialist
JMX Brands, Inc.
07.2018 - 01.2022
Customer Support Specialist
McKesson Medical
01.2001 - 01.2016
Order Management Specialist
McKesson Medical
02.2000 - 08.2016
Sales Support Agent
McKesson Medical
02.2000 - 08.2016
Pharmaceutical and Dental Sales Associate
McKesson Medical
02.2000 - 08.2016
Data Integrity Administrator II
McKesson Medical
02.2000 - 08.2016
Bachelor of Arts - History of Art
St. Louis University