Kendra Thulin
Telus International AI
Bellingham,WA
2027
years of professional experience
Dedicated information specialist with a Master’s degree in Library and Information Studies, offering extensive expertise in fact-checking, research, and user services. Proven project management skills enhance information accuracy across diverse sectors. A versatile background in healthcare, legal, and educational settings demonstrates adaptability and a steadfast commitment to delivering high-quality results. Passionate about leveraging skills to support informed decision-making and improve user experiences.
Work History
Fact Checker
- Researched and verified evidence from reliable, authoritative sources to support claims.
- Flagged factual issues and rated accuracy and reliability using a structured rubric.
- Analyzed AI-generated content to ensure factual accuracy and relevance for users.
- Managed time effectively to meet deadlines and ensure timely delivery of accurate content.
Web Search Evaluator
- Evaluated web pages for quality, trustworthiness, and content value, ensuring reliable information access.
- Assigned ratings to improve quality and relevance of search engine results, optimizing user satisfaction.
- Assessed accuracy and relevance of web search results, enhancing user experience.
Medical Librarian
- Educated users and provided resource training while maintaining subscriptions, databases, and website to enhance access to medical information.
- Conducted research for the medical community to support patient care and process improvement projects.
- Developed the library collection and administered budgeting for the new cancer center library.
- Managed projects and negotiated with vendors to secure trials and implement new products, improving service offerings and resource availability.
Continuing Medical Education Coordinator
- Developed Internet Point-of-Care tool that streamlines CME credit acquisition for research activities.
- Scheduled cardiovascular conferences, secured speakers, arranged travel, organized events, and conducted post-conference evaluations to enhance future programming.
- Coordinated Medical Education Committee activities, ensuring adherence to regulatory compliance standards.
Legal Assistant/Paralegal
- Conducted business and real estate research to draft and file legal documents with court and state offices, ensuring compliance and accuracy.
- Strengthened client relationships by assessing and interpreting their needs, leading to improved communication and satisfaction.
- Created and updated firm’s website, enhancing online visibility and accessibility for clients.
Research Assistant
- Conducted research on patient safety for grant proposals, leveraging subject databases to identify relevant literature.
- Collaborated with faculty on research methodologies and project design.
- Assisted in data collection and analysis for various studies.
- Conducted literature reviews to support ongoing research projects.
- Organized and summarized research findings, integrating bibliographies into knowledge management system for streamlined access.
Librarian Intern
- Delivered reference services in General Research Division, assessed patron needs, and facilitated research using online catalogs, databases, and indexes.
- Assisted patrons with research inquiries in humanities and social sciences.
- Organized library materials to enhance accessibility and user experience.
- Conducted workshops on information literacy for diverse community groups.
Education
Master Of Library And Information Studies
Bachelor Of Arts - Psychology
Skills
Fact-checking and validation
Source analysis
Data accuracy management
Database analysis
Document organization
Grammar skills
Text processing expertise
Problem-solving
Customer service
Timeline
Pacific Lutheran University
Bachelor Of Arts from Psychology
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Fact Checker
Telus International AI
2021 - CurrentRead More
Web Search Evaluator
Lionbridge Tech
2014 - 2021Read More
Medical Librarian
PeaceHealth St. Joseph Medical Center
2003 - 2012Read More
Continuing Medical Education Coordinator
PeaceHealth St. Joseph Medical Center
2004 - 2006Read More
Legal Assistant/Paralegal
Law Offices Of Gregory E. Thulin, P.S.
2001 - 2006Read More
Research Assistant
University Of British Columbia
2002 - 2003Read More
Librarian Intern
New York Public Library, Humanities And Social Sciences Branch
2002 - 2002Read More
University Of British Columbia
Master Of Library And Information Studies
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Presentations And Publications
User-Centred Design of a Web Interface for a Bibliographic Database on Women's Health, 7th ICCC/IFIP International Conference on Electronic Publishing, Universidade do Minho - ELPUB, 2003