Kendra Torres
Tracy,CA
Summary
Dynamic optician with a proven track record at Murrieta Optometry, excelling in customer service and product upselling. Bilingual in English and Spanish, I effectively trained staff and enhanced patient satisfaction through attentive care and precise prescription evaluations. Recognized for maintaining high-quality standards and fostering teamwork in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Optician
Murrieta Optometry
Livermore
07.2018 - 09.2025
- Started off as a technician and worked my way up to optician.
- Assisted patients with frame selection and fitting to enhance comfort and style.
- Educated patients on proper lens care and usage for optimal vision health.
- Trained new staff on operational protocols and customer service best practices effectively.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Collaborated with optometrists to verify prescriptions and resolve discrepancies efficiently.
- Oversaw optical lab operations, ensuring timely production of lenses and fittings while maintaining quality standards.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
Lead Server
Heritage Estates Retirement Community
Livermore, CA
03.2020 - 12.2022
- Oversaw daily dining operations, ensuring high-quality service and resident satisfaction.
- Trained and mentored new staff on service standards and community protocols.
- Coordinated meal service logistics, optimizing workflow during peak hours.
- Maintained compliance with health and safety regulations in food service operations.
- Fostered positive relationships with residents, enhancing community engagement through personalized service.
Caregiver
Heritage Estates Retirement Community
Livermore, CA
10.2017 - 07.2018
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules, maintaining adherence to health protocols.
- Monitored residents' physical and emotional well-being, reporting changes to nursing staff promptly.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
Server
Tequila’s Taqueria
Livermore, CA
07.2016 - 06.2017
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in food preparation, ensuring adherence to health and safety standards.
- Maintained cleanliness of dining area, ensuring a welcoming environment for patrons.
- Managed cash register operations, processing transactions accurately and efficiently.
Education
High School Diploma -
Livermore High School
Livermore, CA06.2016
Skills
- Bilingual- English and Spanish
- Customer service
- Computer skills
- Retail sales
- Product upselling
- Attention to detail
- Teamwork and collaboration
- Multitasking
Timeline
Lead Server
Heritage Estates Retirement Community
03.2020 - 12.2022
Optician
Murrieta Optometry
07.2018 - 09.2025
Caregiver
Heritage Estates Retirement Community
10.2017 - 07.2018
Server
Tequila’s Taqueria
07.2016 - 06.2017
High School Diploma -
Livermore High School