Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Tufte

Mankato,MN

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Reliable and quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

6
6
years of professional experience

Work History

Server

MC's Garage
Mankato, MN
01.2023 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Server, Event Server & Beverage Cart Girl

Burl Oaks Golf Club
Minnetrista , MN
05.2022 - 09.2022
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Operated POS terminals to input orders, split bills and calculate totals.

Hostess

Grayhawk Golf Club, Quill Creek Cafe
Scottsdale, AZ
01.2022 - 04.2022
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with servers about new tables, changes in food availability and customer comments.

Barista

Mocha Monkey
Waconia, MN
06.2018 - 08.2022
  • Operated cash register, collected payments and provided accurate change.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained highest standards of conduct and service to support company reputation.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Merchandised display cases and promoted prepared foods.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Education

Bachelor of Arts - Marketing And Advertisement

Grand Canyon University
Phoenix, AZ
05-2024

High School Diploma -

Watertown Mayer High School
Watertown, MN
05.2020

Skills

  • Speedy and efficient
  • Communication
  • Team player
  • Solid problem solver
  • Team Leadership
  • Customer Needs Assessment
  • Sales Development
  • Merchandising Knowledge
  • Credit card transactions
  • Relationship Selling
  • Calm under pressure
  • Conflict mediation

Timeline

Server

MC's Garage
01.2023 - Current

Server, Event Server & Beverage Cart Girl

Burl Oaks Golf Club
05.2022 - 09.2022

Hostess

Grayhawk Golf Club, Quill Creek Cafe
01.2022 - 04.2022

Barista

Mocha Monkey
06.2018 - 08.2022

Bachelor of Arts - Marketing And Advertisement

Grand Canyon University

High School Diploma -

Watertown Mayer High School

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Kendra Tufte