KENDRA TYSON

● Developed and maintained a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for youth and adults. Acted as a liaison between participants and providers.

● Assisted participants in completing all necessary application and enrollment forms.

● Had regular contact with participants including in person, by phone and in writing.

● Completed paperwork, monthly reports and case notes accurately and on a timely basis.

● Proactively developed and promote dself-reliance activities for families including but not limited to Financial Counseling, Homeownership and GED programs.

● Coordinated referrals to and/or provide on-site supportive services for Ross participants including but not limited to mental health, GED programs, employment workshops, financial education, substance with appropriate community agencies.

• Handled tenant complaints promptly and with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Settled and collected rent and other fees from tenants
• Carried out property valuations
• Hired and supervised any staff employed on the property
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with legal counsel to resolve tenant disputes.
• Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
• Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.

• Maintain and update assistant team statistics and ensure adequate cover is provided at all times
• Foster positive working relationships with other teams, support groups, and management
• Provide customers with quick, courteous service and develop rapport with every customer in order to discover their needs; resolve issues regarding rates and discounts with clients
• Ensure work is processed in the correct manner by the assistant team; provide ongoing training to new starters and existing team members.

• Responded to all incoming calls on designated customer services' lines; phone calls included member calls resolving claim issues, health plan calls assisting in resolution of member complaints, and provider office calls verifying eligibility and co-payments
• Maintained documentation of types of phone calls as well as number of phone calls
• Processed member and provider correspondence; processed incoming faxes received
• Maintained all necessary levels of member/patient privacy with HIPAA standards.

• Developed patient goals and monitored progress; communicated with staff, patients, and families
• Identified patients' need and linked patients to health care providers, community resources and social service benefits office; handled case management and education
• Collaborated with other team members and care providers to help patients achieve the best health outcomes; maintained patient care database by entering new information as it became available
• Utilized decision support tools and supervisory support to identify appropriate interventions and health care and social service needs.

• Maintained resident files, input, and processed applications; performed monthly close-out procedures, and ensured compliance to all policies related to HUD
• Processed and updated annual income certifications and recertifications in Lindsay
• Verified income, assets, and medical expenses, as well as any unusual expenses
• Resolved 95% of tenant complaints and mediated disagreements; conducted unit inspections.

• Managed phone calls per policy and service expectations for 90% of customers on the phone
• Obtained and recorded patient vital signs and biopsies, including blood pressure and heart rate
• Registered and scheduled follow up appointments; conducted telephonic community outreach.

• Facilitated unit operations through processing physician orders, requisitioning services and patient procedures, and the maintenance of accurate and complete patient charts
• Coordinated all activities related to the patient admission, discharge, and transfer processes.