Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Tyson

Douglas,USA

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

8
8
years of professional experience

Work History

Store Manager

Dollar General
09.2021 - Current
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed 17 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Customer Service Associate

Lowe's Home Improvement
06.2017 - 08.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.

Education

Associate of Arts - Medical Billing & Coding

Ultimate Medical Academy
Clearwater, FL
07.2024

Skills

  • Recruiting and hiring
  • Store operations oversight
  • Payroll management
  • Team building and leadership
  • Strategic planning
  • MS office proficient
  • Documentation and reporting
  • Problem-solving
  • Outstanding communication skills
  • Customer relations
  • Delegating work
  • Performance metrics evaluation
  • Systems and software expertise
  • Handling escalations
  • Training and coaching

Timeline

Store Manager

Dollar General
09.2021 - Current

Customer Service Associate

Lowe's Home Improvement
06.2017 - 08.2018

Associate of Arts - Medical Billing & Coding

Ultimate Medical Academy

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