Kendra Umana
Harker Heights,TX
Summary
Certified Nursing Assistant and Customer Service Representative with a proven track record at Saint Luke's Hospital and AAFES Exchange. Excelled in complaint resolution and patient care, leveraging skills in EMR/EHR and active listening to enhance service quality and efficiency. Demonstrated ability to improve team performance and patient satisfaction through effective problem-solving and communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AAFES Exchange
08.2022 - 04.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Certified Nursing Assistant
Saint Luke's Hospital
01.2020 - 09.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
Bachelor of Science - Health Services- Administration
Missouri State University
Springfield, MO12-2024
Skills
- Complaint resolution
- Problem-solving
- EPIC Systems (Electronic Medical Records)
- Basic life support
- Active listening
- Medical terminology
- Microsoft
Timeline
Customer Service Representative
AAFES Exchange
08.2022 - 04.2023
Certified Nursing Assistant
Saint Luke's Hospital
01.2020 - 09.2021
Bachelor of Science - Health Services- Administration
Missouri State University
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