Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Vaughan

Vero Beach,FL

Summary

Effective and Motivated Animal Care Professional looking to provide the highest quality of care to pet owners in the area. Knowledgeable of Dog breeds and behavior, their needs both mentally, physically, and dietary, as well as first hand and sales knowledge of the best quality products on the market for dog's overall wellbeing and care. Dependably communicates effectively with both coworkers, management, and petcare owners/clients and effectively keeps all staff on schedule to ensure proper enrichment and rest for dogs, as well as proper cleaning schedules for the facility. Always interested in growing and furthering education in the industry.

Overview

13
13
years of professional experience

Work History

Senior Supervisor

Lush Dog Resort
08.2021 - Current
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Safely managed anywhere from 20-40 dogs at a time depending on size and temperament, in a free-play group setting.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Performed and trained staff on providing thorough temperament evaluations for new dog clients.
  • Consistently and accurately signed in daycare, boarding and grooming dogs into the PetExec program, while also using said program to maintain accurate logs about individual dogs' behavior and health.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Communicated professionally with pet owners via phone, email, and text.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Instructed and supervised staff on proper animal handling procedures.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Set a daily schedule assigning staff to tasks for their shifts depending on the number of dogs in facility and other needs of the day, ensuring balance and rotation so as not to incur staff burn-out.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Performed weekly edits to timesheets to correct staff mistakes or missed clock ins/outs.
  • Assisted manager with crafting the weekly staff schedule.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier/Sales Person

Pet's Choice
04.2017 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built relationships with customers to encourage repeat business.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Dog Handler

Lush Puppy Pet Resort (now Lush Dog Resort)
05.2011 - 09.2016
  • Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
  • Provided attentive care to each dog, addressing their individual needs and preferences.
  • Managed dog intake process, including temperament assessments to ensure compatibility within playgroups.
  • Created formal procedures and forms for temperament evaluations as well as incident and behavioral reportings.
  • Assisted in training new staff members on facility protocols and best practices for quality pet care.
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
  • Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
  • Cared for as many as 100+ dogs in facility with assistance of coworkers, and as many as 20-40 dogs individually in group play depending on size and temperament.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Observed animals closely to understand individual needs and behaviors.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Administered prescribed medications, including insulin injections, to animals based on individual needs.
  • Efficiently handled unexpected situations such as separating aggressive dogs or administering first aid when necessary.
  • Ensured dogs'' health and safety through regular monitoring and reporting of any potential issues.
  • Washed, dried, and brushed animals and provided Dremel nail trims to maintain good grooming standards.

Education

High School Diploma -

Jupiter Community High School
Jupiter, FL
05.2007

Skills

  • Client Communication
  • Customer Service
  • Honest and Dependable
  • Reliability
  • Animal Care
  • Continuous Improvement
  • Attention to Detail
  • Animal Behavior Education
  • Pet Care Product Knowledge

Timeline

Senior Supervisor

Lush Dog Resort
08.2021 - Current

Cashier/Sales Person

Pet's Choice
04.2017 - 05.2019

Dog Handler

Lush Puppy Pet Resort (now Lush Dog Resort)
05.2011 - 09.2016

High School Diploma -

Jupiter Community High School

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Kendra Vaughan