Kendra Villanueva
Los Angeles,CA
Summary
Dedicated professional with a strong background in patient care , enhancing clients' independence through personal hygiene assistance and vital signs monitoring. Proven leadership skills from overseeing operations at Mother's Nutrition Center, improving team productivity and customer satisfaction. Committed to delivering compassionate care while maintaining a safe and clean environment.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
12
12
years of professional experience
Work History
Home Health Aide
Francis Bevans
Los Angeles, CA
05.2019 - 04.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Senior Policy Management
Auto Club of Southern California, AAA
Costa Mesa, CA
09.2016 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Supervisor
Mother’s Nutrition Center
Los Angeles, CA
04.2013 - 09.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Venice High School
Culver City, CA06.2004
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Vital signs monitoring
- Bathing assistance
- Housekeeping
Timeline
Home Health Aide
Francis Bevans
05.2019 - 04.2025
Senior Policy Management
Auto Club of Southern California, AAA
09.2016 - 05.2018
Supervisor
Mother’s Nutrition Center
04.2013 - 09.2016
Venice High School