Kendra Viney
South Daytona
Summary
Dynamic professional with extensive experience in hospitality, specializing in fine dining and hotel service excellence. Proven ability to deliver top-quality service while maintaining professionalism in high-pressure environments. Strong work ethic and adaptability, with exceptional interpersonal skills that enhance team collaboration. Quick learner with a track record of mastering new skills independently.
Overview
23
23
years of professional experience
Work History
Sales and Catering Coordinator
Hilton Daytona Beach Oceanfront Resort
Daytona Beach
10.2021 - Current
- Provide administrative and clerical support to Catering, Convention Service, and Sales teams.
- Distributed weekly Banquet Event Orders, including revisions and change logs.
- Generated invoices and deposit schedules for weddings and social events.
- Created and maintained group parking arrangements, meal vouchers, event signage, and menus.
- Prepared VIP amenity requests while noting special guest reservation requirements.
- Performed any other tasks and duties as may be assigned by the Sales and Catering Team.
Assistant to the Director, Food & Beverage
Hilton Daytona Beach Oceanfront Resort
Daytona Beach
02.2019 - 03.2020
- Ensured adherence to service standards for Food & Beverage operations.
- Managed procurement, purchasing, and departmental expenses within budget constraints.
- Executed additional tasks as assigned by Director or Hotel Managers.
Food & Beverage Supervisor
Daytona Beach Racing & Card Club
Daytona Beach
07.2016 - 02.2018
- Managed dining room, bar, and concession stand operations to enhance customer experience.
- Facilitated payroll, prepared reports, and managed inventory for food and beverage functions.
- Reduced expenses below budget through accurate scheduling and waste minimization practices.
Food & Beverage Supervisor
Signia by Hilton Bonnet Creek
Orlando
01.2014 - 07.2016
- Oversaw employee performance in front and back of house to ensure compliance with policies and regulations.
- Monitored restaurant operations for service quality, food safety, and cleanliness.
- Produced monthly reports detailing sales trends and inventory management practices.
- Executed opening and closing procedures while managing cash deposits.
Food & Beverage Supervisor
La Luce
Orlando
01.2012 - 12.2014
- Oversaw front-of-house staff duties, including servers, cashiers, busers, hostesses, bartenders, and bar backs.
- Collaborated with human resource managers on recruiting, hiring, training, and mentoring staff.
- Resolved customer complaints related to food quality and service.
- Maintained inventory levels, enforced sanitation standards, and ensured food quality.
- Addressed daily intradepartmental issues through effective problem-solving techniques.
Hostess
La Luce
Orlando
01.2011 - 12.2012
- Managed and maintained the guest waiting list
- Responsible for front end operations, accessing the run waitlist, kitchen, servers and general dining room performance.
- Performed due diligence with kitchen staff and team members on all orders placed by the guests.
Reservationist/Office Assistant
Emeril’s Tchoup Chop
Orlando
01.2006 - 12.2011
- Managed the intake of special requests for guests and acquired all dining reservations.
- Organize and maintain private events and large parties through booking reservations, arranging special requests, menu selections and sending out contracts.
- Assisted with weekly payroll, 401k and insurance collections.
- Handled all administrative duties which included filing documentation, sorting mail, creation and mailing of all restaurant correspondence.
Server
Planet Hollywood
Orlando
01.2003 - 12.2008
- Delivered exceptional, efficient services while maintaining a friendly atmosphere..
- Managed closing responsibilities, including restocking items and reconciling cash drawer.
- Partnered with colleagues to maintain high standards of food and beverage service.
Host Trainer
Planet Hollywood
Orlando
01.2004 - 12.2005
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Trained new employees on service policies of Planet Hollywood.
Education
Valencia Community College
Kissimmee, FL06.2002
High School Diploma - General Studies
Gateway High School
Orlando, FL06.1999
Skills
- Microsoft Works and Office
- Canva design software
- MICROS point of sale
- InfoGenesis management system
- BRAINS data analysis
- Delphi programming language
- OnQ hotel management system
- Sertifi electronic signatures
Contact
- 628 Aurora St., South Daytona, FL, 32119, (407) 301-7166, Keela19@aol.com
Personal Assets
- Energetic and highly motivated with extensive experience in the hospitality industry
- Working with the fine dining restaurants and Hotels providing top-quality service and maintaining a professional demeanor
- Superior knowledge of the restaurant and Hotel business with strengths in excellent customer service.
Professional Highlights
- 20+ years’ experience working in the Hospitality Industry
- 20+ years’ experience customer service satisfaction
- Excellent communication and customer service etiquette
Timeline
Sales and Catering Coordinator
Hilton Daytona Beach Oceanfront Resort
10.2021 - Current
Assistant to the Director, Food & Beverage
Hilton Daytona Beach Oceanfront Resort
02.2019 - 03.2020
Food & Beverage Supervisor
Daytona Beach Racing & Card Club
07.2016 - 02.2018
Food & Beverage Supervisor
Signia by Hilton Bonnet Creek
01.2014 - 07.2016
Food & Beverage Supervisor
La Luce
01.2012 - 12.2014
Hostess
La Luce
01.2011 - 12.2012
Reservationist/Office Assistant
Emeril’s Tchoup Chop
01.2006 - 12.2011
Host Trainer
Planet Hollywood
01.2004 - 12.2005
Server
Planet Hollywood
01.2003 - 12.2008
Valencia Community College
High School Diploma - General Studies
Gateway High School
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