Kendra Walls
Cypress ,TX
Summary
Hardworking professional skilled at designing and debugging automated systems. Experienced in full development lifecycles and providing technical support, coordinating project needs and enhancing team communication. Exceptional multitasking, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Automation Specialist
Employer Flexible
Houston, TX
09.2021 - Current
- Developed test plans and conducted tests on new or modified programs to ensure accuracy, integrity and reliability of data output.
- Interacted with other departments to ensure successful integration of automated solutions into their workflows.
- Generated reports to track progress of automated tasks and highlight any issues or discrepancies.
- Performed troubleshooting on existing automation scripts and applications as required.
- Collaborated with IT teams on the design of user interfaces for automated systems.
- Developed and implemented automation scripts to automate manual processes.
- Provided technical support for automation systems in production environments.
- Documented procedures for maintaining, monitoring, troubleshooting and debugging automation systems.
- Assisted in the development of new technologies related to automation projects.
- Conducted tests, performed automation conversions, and whitelisted software applications before adding to closed systems.
- Diagnosed, fixed and optimized electrical control systems.
- Created and maintained documentation for all automation activities.
Benefits Specialist
Alorica
Humble, TX
07.2020 - 09.2021
- Analyzed financial statements to ensure accuracy of reported information regarding employee benefits.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Provided training and support to HR team members on benefits administration best practices.
- Managed administrative tasks associated with administering leave-of-absence policies.
- Processed benefit enrollment forms, changes, and terminations.
Health Pro Specialist II
Alight Solutions
The Woodlands, TX
01.2018 - 06.2020
- Analyzed customer needs and recommended appropriate products or services.
- Resolved and de-escalated issues independently, seeking supervisor assistance as needed.
- Updated and maintained database files, while researching and assisting third parties and customers.
- Handled a high volume of inbound calls from our clients and their employees to answer questions, provide education, and solve complex HR and financial issues related to their healthcare benefits, retirement plans, leaves of absence, payroll, etc.
- Reviewed multiple health benefit plans and claims, assisting in composing appeals to resolve outstanding charges.
Department Manager
Lowes Distribution Center
Houston, TX
03.2009 - 01.2018
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Ensured compliance with all safety regulations in the workplace.
- Ensured compliance with company policies and relevant regulations.
Education
Associate of Arts - Business Administration And Management
Collins County Community College
Plano, TX10-2012
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NHSkills
- Object-Oriented Programming
- Strategic Planning
- Business process improvement
- Outlook
- PBUSE
- V-SAT
- Benefits interpretation
- Relationship Building
- Employment law knowledge
- Policy Interpretation
- Termination Procedures
- Payroll coordination
- Employee Relations
Timeline
Automation Specialist
Employer Flexible
09.2021 - Current
Benefits Specialist
Alorica
07.2020 - 09.2021
Health Pro Specialist II
Alight Solutions
01.2018 - 06.2020
Department Manager
Lowes Distribution Center
03.2009 - 01.2018
Associate of Arts - Business Administration And Management
Collins County Community College
Bachelor of Science - Human Resources Management
Southern New Hampshire University
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