Kendra Walraven
Fayetteville,AR
Summary
Dynamic Front Desk Agent with a proven track record at Fairfield Inn And Suites Marriott, excelling in customer service and problem-solving. Expert in cash handling and maintaining confidentiality, I consistently resolved guest issues, enhancing satisfaction and loyalty. Committed to creating a welcoming environment while efficiently managing high-volume situations.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Fairfield Inn And Suites Marriott
07.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Receptionist
ER Of Texas
03.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
No Degree - Hospitality Management
University of Arkansas
Fayetteville, AR04-2026
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Oral and written communications
- Microsoft office
- POS systems
Affiliations
- Kappa Kappa Gamma
Timeline
Front Desk Agent
Fairfield Inn And Suites Marriott
07.2024 - Current
Front Desk Receptionist
ER Of Texas
03.2021 - 08.2022
No Degree - Hospitality Management
University of Arkansas
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