Kendra Warren
Burlington,NC
Summary
Retail Sales Associate with more than 10 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Overview
7
7
years of professional experience
Work History
Cashier
lowes foods
Graham, NC
02.2005 - 10.2005
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Cleaned and organized the store, including the checkout desk and displays.
- Welcomed customers into the store and helped them locate items.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Residential care assistant
Alamance health care
Burlington, NC
01.2006 - 06.2007
- Maintained a clean, healthy and safe environment.
- Obtained household supplies and ran daily errands.
- Answered patient calls for care and feeding.
- made sure patient stayed hydrated with water
Electronics/wireless associate
walmart
Burlington, NC
04.2007 - 09.2011
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained records related to sales.
- Stocked shelves and supplies and organized displays.
- Trained and served as a peer coach for new sales associates.
Education
High School Diploma - undefined
Hugh M. Cummings High School
2005
Skills
- Customer-oriented
- Credit card transactions
- Retail sales
- Merchandising
- Stocking
- Motivated team player
- Trusted key holder
- Cash handling and management
- Positive and friendly
- Retail merchandising experience
Timeline
Electronics/wireless associate
walmart
04.2007 - 09.2011
Residential care assistant
Alamance health care
01.2006 - 06.2007
Cashier
lowes foods
02.2005 - 10.2005
High School Diploma - undefined
Hugh M. Cummings High School