Kendra Wever
Aylett,VA
Summary
Accomplished Survey Party Chief and Parts Specialist with a proven track record at Thomasurveying and RDO Equipment. Expert in land surveying and customer service, demonstrating exceptional problem-solving abilities and adaptability. Achieved significant improvements in team productivity and customer satisfaction through innovative solutions and a self-directed mindset.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Survey Party Chief
Thomasurveying
Aylett, VA
10.2022 - Current
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
- Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
Parts Specialist
RDO Equipment
Tucson, AZ
05.2011 - 11.2013
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
Education
Franklin County High School
Rocky Mount, VASkills
Time Management
- Construction staking
- Topographic mapping
- Boundary determination
- Land surveying
- Site safety compliance
- Problem-solving skills
- Problem-solving abilities
- Multitasking
- Reliability
- Decision-making skills
- Field data collection
- Professionalism
- Time management abilities
- Adaptability
- Field observation
- Land Use Planning
- Self-directed mindset
- Detail orientation
- Hand sketching
- Boundary surveying
Certification
OSHA 10 Certified
Timeline
Survey Party Chief
Thomasurveying
10.2022 - Current
Parts Specialist
RDO Equipment
05.2011 - 11.2013
Franklin County High School