Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Whitehurst

Missoula

Summary

Proven track record of improving efficiency and profitability.Great customer service.Consistently worked in a team environment while remaining self-motivated and competitive.Smart, energetic sales consultant with experience generating positive customer feedback and increasing sales.Proven track record of multitasking, attentiveness and courtesy.Outgoing and friendly customer service representative with 14 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor.

Overview

14
14
years of professional experience

Work History

Tech service advisor

TravelCenters of America
02 2021 - 07 2024
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office andequipment
  • Offered strong customer service skills, keeping customers satisfied
  • Handling money, credit cards, checks, and deposits
  • Maintaining cleanliness in the showroom and restrooms
  • Writing up work orders, closing work orders, and getting authorization from companies.

Line Cook/Prep Cook

Domino's
08.2019 - 12.2020
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Offered strong customer service skills, keeping customers satisfied
  • Maintained a clean and safe work environment
  • Handled cash and credit cards.

Line Cook/Prep Cook

Cafe Rio Mexican Grill
04.2018 - 08.2019
  • Excellent customer service
  • Maintaining cleanliness and customer satisfaction
  • Prepped food items.

Personal Care Assistant

The Springs Living
01.2017 - 04.2018
  • Took care of dementia patients
  • Greet families and residents with great customer service
  • Helped with basic needs feeding, bathing and dressing the residents
  • Maintained cleanliness in the rooms and hallways
  • Read everyone's special needs before entering their room.

Cashier

Burger King
08.2011 - 01.2017
  • I worked here for 5 years I went from a cashier to a line Cook to a General manager
  • Handled cashier and credit cards
  • Dropped deposits and counted tills/safe
  • Maintained cleanliness in the restaurant and restrooms
  • Greeted customers and took their order
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
  • Maintained supplies/ordered supplies
  • Put stock away off of trucks
  • Maintained a working staff/scheduling

Kendra

Assistant Manager

Uhaul Moving And Storage
07 2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

GED -

Lifelong Learning Center
Missoula, MT
08.2017

Skills

  • Customer service, Computer literacy, Communication skills, Time management, Leadership
  • Employee scheduling
  • Staff supervision
  • Financial Management
  • Sales growth
  • Operations management
  • Recruiting and interviewing
  • Training
  • Consulting
  • Sales and marketing

Timeline

Line Cook/Prep Cook

Domino's
08.2019 - 12.2020

Line Cook/Prep Cook

Cafe Rio Mexican Grill
04.2018 - 08.2019

Personal Care Assistant

The Springs Living
01.2017 - 04.2018

Cashier

Burger King
08.2011 - 01.2017

Tech service advisor

TravelCenters of America
02 2021 - 07 2024

Kendra

Assistant Manager

Uhaul Moving And Storage
07 2024 - Current

GED -

Lifelong Learning Center

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