Kendra Whittle
Nancy,KY
Summary
Organized Office Manager/Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
8
8
years of professional experience
Work History
Office Manager/Receptionist
Nancy Family Care
Nancy, KY
02.2021 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office inventory and placed new supply orders.
- Scheduled appointments for clients, customers, and other visitors.
- Sorted incoming mail and directed to correct personnel each day.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scanned identification and insurance cards.
- Verified insurance prior to check-in.
Receptionist
Nancy Family Practice
Nancy, KY
11.2016 - 11.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed clerical duties such as filing, photocopying, and faxing.
- Verified insurance.
- Referrals and Prior Authorization.
Education
High School Diploma -
Southwestern High School
Somerset, KY05-2021
Skills
- Employee Supervision
- Customer Service
- Data Entry
- Office Management
- Employee Training
- Scheduling appointments
- Multi-Line Telephone Systems
- Reception desk management
- Mail handling
- Positive and professional
- Organization skills
References
- Denita McDonald: 606-219-2173
- Lynsey Flynn: 606-425-3949
- Jackie Neu: 937-414-7699
Timeline
Office Manager/Receptionist
Nancy Family Care
02.2021 - Current
Receptionist
Nancy Family Practice
11.2016 - 11.2020
High School Diploma -
Southwestern High School
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