Kendra Wiggins
Bryan,Texas
Summary
Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
Heart of Texas Goodwill Store 19
Bryan
12.2023 - Current
- Oversee daily retail operations in the retail store, manage 20 plus employees, enforce policies and procedures, oversee training of new employees, cash handling, conflict resolution, budgeting, problem solving, schedule writing, ensure production policies and quotas are being met. Keep retail store neat, clean and organized. Ensure the safety of our customers and employees. Alert superior if any problems arise and follow directions given by the direct supervisor.
Office Manager
B.M.F.R.S (Bj & Mikes Fab & Repair Shop)
Madisonville, TX
05.2021 - 01.2022
- Scheduling, parts ordering and research, accounts payable, accounts receivable, bookkeeping, banking, money handling, customer service and various office tasks.
Shop Manager
MIDAS
College Station, TX
12.2015 - 08.2018
- Handled all incoming customer calls and face to face concerns, relayed to the technician customer concerns, sold repairs to customers, ordered and priced all jobs and parts for repairs. Kept all inventory at acceptable levels, paid various bills with company accounts, and maintained proper labor levels for work flow. Maintained employees ensured jobs were being completed in a timely manner and properly. Made sure customer problems or complaints were dealt with and resolved according to company policy and customer satisfaction. Helped technicians with diagnostic procedures and common problems. Basic managerial needs for the shop and customer needs. Bookkeeping, sales and inventory monitoring. Utilized customer service and retail skills to sell repair jobs and gain customer trust and confidence.
Service Advisor
Atkinson Toyota
Madisonville, TX
02.2014 - 11.2014
- Work directly with customers to ensure all concerns are noted. Build repair orders and consult with technicians and customers to ensure accurate repairs are made. Build a customer base of my own. Answer phone calls and schedule appointments for myself and other advisors. Time management to ensure customers receive their vehicle back in a timely manner and when promised. Communicate with technicians to be sure that all concerns are addressed and requested repairs are made and in a timely manner. Close all repair orders as soon as repairs are completed.
Service Advisor
Superior Auto Service
Bryan, TX
03.2011 - 04.2014
- Handled all incoming customer calls and face to face concerns, relayed to the technician customer concerns, sold repairs to customers, ordered and priced all jobs and parts for repairs. Keep all inventory at acceptable levels. Ensured jobs were being completed in a timely manner and completed properly. Helped technicians with diagnostic procedures and common problems. Basic managerial needs for the shop and customer needs. Sales and inventory monitoring. Utilized customer service and retail skills to sell repair jobs and gain customer trust and confidence.
Education
Vocational - Logistics and Supply Chain Management
Lee College
Baytown, TX05.2021
Vocational - Logistical Operations Management
Lee College
Baytown, TX05.2021
High school diploma - undefined
North Zulch High School
North Zulch, TX05.2003
Skills
- Supply Chain
- Logistics
- Inventory Control
- Purchasing
- Office Management
- Management
- Procurement
- QuickBooks
- Bookkeeping
- Microsoft Excel
- Customer support
- Customer service
- Warehouse experience
- Team management
- Computer literacy
- Sales
- Supply chain management
- Sourcing
- Supervising experience
- Microsoft Office
- Microsoft Word
- Restaurant experience
- Guest services
- Restaurant management
- Administrative experience
- Strong multi-tasking
- Problem-solving
- Retail operations
- Highly motivated
- Decision-making skill
- Stockroom management
- Dependable and reliable
- Friendly and outgoing
- Sales growth
- Inventory control
- Store maintenance
- Coaching and mentoring
- Accurate money handling
- Scheduling
- Sales leadership
- Sales analysis
- Shift scheduling
- Store opening and closing
- Detail-oriented
- Staff management
- Hiring and training
- Incident reporting
- Performance monitoring
- Store operations
Timeline
Retail Store Manager
Heart of Texas Goodwill Store 19
12.2023 - Current
Office Manager
B.M.F.R.S (Bj & Mikes Fab & Repair Shop)
05.2021 - 01.2022
Shop Manager
MIDAS
12.2015 - 08.2018
Service Advisor
Atkinson Toyota
02.2014 - 11.2014
Service Advisor
Superior Auto Service
03.2011 - 04.2014
Vocational - Logistical Operations Management
Lee College
High school diploma - undefined
North Zulch High School
Vocational - Logistics and Supply Chain Management
Lee College