Summary
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kendra Williams

Farmington Hills,MI

Summary

Highly organized business and technology professional with a proven track record of effectively managing customer expectations through exceptional customer service. Strong analytical, organizational, and communication skills enable effective client communication and timely problem resolution. Expertise in program management, accounts and financial services, including contracts management and global monitoring. Excel in client relations and staff oversight for program effectiveness. Skilled in developing strategic plans, organizing team events, and tracking team progress to achieve program goals and objectives.

Work History

Global Monitoring Engineer

General Motors
  • SME for HP SiteScope innovating techniques for visualizing substantial amounts of complex, real-time data in a simple, elegant manner for the Applications/DevOps teams
  • Support, optimization, and administration of tools and utilities used by the Command Center, data center, application, and infrastructure teams to monitor infrastructure and application across the environment
  • Responsible for the health of enterprise monitoring tools and infrastructures such as HP SiteScope, HP Operations Manager, and other monitoring solutions
  • Responsible for developing new and refining existing application and hardware monitoring points for the IT production environment
  • Responsible for the design, support, and maintenance of a large infrastructure
  • Deploy new applications and systems into the production environment
  • Monitoring target configuration, maintenance, and troubleshooting
  • Monitoring agent installation and configuration
  • Severity incident support
  • Create server performance 100+ graphing reports
  • Problem and Incident management root cause analysis
  • Provide support for 30+ application and infrastructure teams to continually fine-tune monitors to ensure alerts are received on a timely basis
  • Custom scripting/programming for custom monitoring solutions using C++, Visual Basic Scripts
  • Create analytics for performance and trending statistics using HP SiteScope, HP BSM, HP Operations Manager
  • Administered Performance Center Prod and Test environment, deployment of patches, version upgrade
  • Conducted performance testing for a maximum of 3600 concurrent users for applications like .Net, Java, LDAP, Web Services, and PHP
  • Visual monitoring and performance statistics
  • Establish and maintain Alarm thresholds
  • Maintain monitoring infrastructure and tools.

Scrum Lead/Project Manager

General Motors
07.2024
  • Facilitates the team’s progress toward team goals
  • Leads team efforts in relentless improvement
  • Facilitates events
  • Supports the Product Owner
  • Facilitates the removal of impediments
  • Promotes SAFe quality practices
  • Builds a high-performing team
  • Helps coordinate inter-team cooperation and helps the team operate well on the train
  • Supports the team’s efforts to continuously improve communications and relationships with other teams
  • They frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness
  • Additionally, helps the team build effective relationships, with the System Team, User Experience, Architecture, and Shared Services
  • Enables organizational effectiveness
  • Leads breakout sessions in collaboration with Product Owner / Product Management
  • Represents and reports team progress, issues, risks, impediments
  • Leads team in selecting a problem to solve and the problem-solving workshop
  • Supports ADO tools needed for SAFe Events and Activities.

Deployment Coordinator

General Motors
05.2024 - 07.2024
  • Leads and generates technical solutions including specifying requirements, functional decomposition, analysis, development, and testing for current, new, and major programs
  • Lead development of software system team design content and software anomaly corrections
  • Performs complex design analysis
  • Specifies and balances system requirements
  • Provide, communicate, and support common best practices among the software community
  • Performs as Subject Matter Expert (SME) for at least one platform or application component
  • Create the Robust Release Deployment Plans [Production, Non- Production] working with Various ARTs, Applications, Database, and IT Teams
  • Execute all Release plans Prod, Non-Prod environment and create an Hourly Status and Pre/Post Communication for all the stakeholders
  • Create ITSM CR records for Change Advisory Board (CAB) for deployment and attend a meeting for approval of the Change
  • Execute the Automated Smoke test in Non–Prod, Prod Deployments for every Release.

Patient Finance Systems Analyst

Detroit Médical Center
- 03.2024
  • Compiled, monitored, and communicated program-wide status updates
  • Compiled, tracked, and escalated program issues and program risk
  • Network and collaborate with colleagues and leadership for the achievement of desired business/program results
  • Coordinated and integrated revenue cycle business process activities for the system
  • Balanced the Daily Quality Management System (QMS) conversion process and the preparation of daily, weekly, and Monthly QMS Metric Reports using Hyperion
  • Performed Ad-hoc report writing for the system
  • Perform Cognos Power Play Report writing and Crystal Report Writing for the Patient Accounting Department for the system
  • Prepare third-party cost reports and provide related support through audit and appeal stages
  • Perform month-end and year-end account reconciliations and related reimbursement analyses
  • Perform ad-hoc reimbursement and other Performa analyses, including analyzing the impact of proposed and final reimbursement regulations.

Education

Master of Science - Health Services Administration

Central Michigan University
Mount Pleasant, MI
08.2014

MBA - Business Administration

Central Michigan University
Mount Pleasant, MI
08.2012

Bachelor of Arts - Computer Science

Marygrove College
Detroit, MI
05.2005

Skills

  • Network Troubleshooting
  • Database monitoring
  • Customer Support
  • Incident Management
  • ITIL framework knowledge
  • Disaster Recovery Planning
  • Alert Management
  • Application Performance Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Computer Skills
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Attention to Detail
  • Adaptability and Flexibility
  • Self Motivation
  • Time management abilities
  • Decision-Making
  • Team Collaboration
  • Effective Communication
  • Active Listening
  • Critical Thinking
  • Problem-solving aptitude
  • Reliability
  • Adaptability
  • Professionalism
  • Interpersonal Skills
  • Team building
  • Relationship Building
  • Work Planning and Prioritization
  • Analytical Thinking
  • Problem Resolution
  • Task Prioritization
  • Client Relations
  • Analytical Skills
  • Interpersonal Communication
  • Written Communication
  • Continuous Improvement
  • Goal Setting
  • Data Analysis
  • Project Management
  • Technical reporting

Websites

Certification

Certified SAFe® 6 DevOps Practitioner - Credly

System Center Operations Manager

Business Analysis Foundations

System Center 2016 Service Manager

Certified SAFe® 5 DevOps Practitioner

Certified SAFe® 5 Agilist

Timeline

Scrum Lead/Project Manager

General Motors
07.2024

Deployment Coordinator

General Motors
05.2024 - 07.2024

Global Monitoring Engineer

General Motors

Patient Finance Systems Analyst

Detroit Médical Center
- 03.2024

Master of Science - Health Services Administration

Central Michigan University

MBA - Business Administration

Central Michigan University

Bachelor of Arts - Computer Science

Marygrove College

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Kendra Williams