Kendra Williams
Aircraft Electricial
Covington,GA
Summary
Electrical & Electronics Mechanic with extensive experience at Lockheed Martin, specializing in aircraft electrical systems and avionics. Demonstrated leadership in project management and cross-functional communication, achieving significant quality improvements in high-pressure environments. Proven ability to enhance customer service and warehouse operations through roles at HomeDepot and Orkin Pest Control.
Overview
12
12
years of professional experience
Work History
Electrical & Electronics Mechanic
Lockheed Martin
Marietta, Georgia
02.2024 - Current
- Utilized SAS AI analytics and Aurora Maintenance Management System to monitor aircraft health and reduce C-130 fleet downtime.
- Assembled electronic components for advanced aerospace systems.
- Assembled, wired, and installed electrical and avionics units, including junction boxes and switch panels.
- Collaborated with engineering teams to interpret technical blueprints and integrate RELY3D for effective troubleshooting.
- Conducted advanced electrical tests while ensuring compliance with FAA and military regulations.
- Mentored new team members to promote safety-focused quality improvements.
- Assembled wire harnesses using hand tools and assembly fixtures.
Supervisor, Customer Care (Call Center)
Orkin
Covington, GA
03.2022 - 02.2024
- Oversaw KPI tracking and workforce management using Workday, Salesforce, and internal CRM platforms.
- Directed multi-department operations (Customer Service, Termite Renewal, Retention), improving adherence, call quality, and customer satisfaction metrics.
- Led onboarding, training, and ongoing coaching for team development; used data-driven dashboards to identify trends and optimize processes.
- Resolved escalated customer issues and billing inquiries with a focus on professionalism and accuracy.
- Orkin is a leading pest control provider, offering services to residential and commercial customers.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Processed payroll documentation accurately and efficiently.
Lead Customer Service Representative
Orkin
Covington, GA
06.2020 - 03.2022
- Oversaw KPI tracking and workforce management using Workday, Salesforce, and internal CRM platforms.
- Directed multi-department operations (Customer Service, Termite Renewal, Retention), improving adherence, call quality, and customer satisfaction metrics.
- Led onboarding, training, and ongoing coaching for team development; used data-driven dashboards to identify trends and optimize processes.
- Resolved escalated customer issues and billing inquiries with a focus on professionalism and accuracy.
- Orkin is a leading pest control provider, offering services to residential and commercial customers.
- Designed engaging training programs to enhance employee skills and knowledge.
Specialty Assistant Store Manager
Home Depot
Covington, GA
04.2019 - 06.2020
- Oversaw budgets, staffing, sales analytics, and daily operations for high-volume specialty departments using MyView, Kronos, and SAP platforms.
- Championed inventory management and shrink reduction to enhance operational efficiency and exceed sales targets.
- Guided employee development and performance management to foster accountability and customer service excellence.
- Led risk management initiatives while collaborating cross-functionally on storewide promotions and ensuring OSHA compliance.
- Coordinated scheduling and workflow to optimize service delivery across departments.
Operations Department Supervisor / Key Carrier
Home Depot
Conyers, Georgia
10.2016 - 04.2019
- Oversaw budgets, staffing, and daily operations for specialty departments using MyView, Kronos, and SAP platforms.
- Championed inventory management and shrink reduction initiatives that enhanced efficiency and drove above-target sales growth.
- Guided employee development and performance management to foster a culture of accountability and service excellence.
- Led risk management initiatives while ensuring compliance with OSHA regulations during storewide promotions.
- Supervised daily operations and ensured adherence to company policies.
Technical/Customer Support
Apple
Remote
01.2014 - 01.2016
- Delivered advanced technical troubleshooting for Apple hardware and software via phone and chat using CRM systems.
- Diagnosed and resolved complex customer issues while documenting solutions for future reference.
- Provided comprehensive technical support through phone, email, and chat channels to enhance customer experience.
- Ensured high customer satisfaction scores by effectively addressing and resolving customer inquiries.
Education
Bachelor of Arts - Religion / Biblical Counseling
Luther Rice College & Seminary
9 2025
Advanced Leadership Training -
Home Depot
Skills
- Aircraft electrical systems
- Customer service
- Team building
- Data-driven diagnostics
- Wire harness fabrication
- System troubleshooting
- Inventory management
- Leadership and training
- Blueprint interpretation
- Stakeholder communication
References
Available upon request.
Personal Information
Timeline
Electrical & Electronics Mechanic
Lockheed Martin
02.2024 - Current
Supervisor, Customer Care (Call Center)
Orkin
03.2022 - 02.2024
Lead Customer Service Representative
Orkin
06.2020 - 03.2022
Specialty Assistant Store Manager
Home Depot
04.2019 - 06.2020
Operations Department Supervisor / Key Carrier
Home Depot
10.2016 - 04.2019
Technical/Customer Support
Apple
01.2014 - 01.2016
Bachelor of Arts - Religion / Biblical Counseling
Luther Rice College & Seminary
Advanced Leadership Training -
Home Depot