Kendra Williams
Birmingham
Summary
Accomplished business professional with a Bachelor’s degree in Business Management and Administration and a minor in Management Information Systems, bringing over 14 years of customer service expertise and 10 years of proven leadership experience. Skilled in account management, logistics operations, and team development, with a track record of driving profitability and operational efficiency. Adept at building strong client relationships, leading high-performing teams, and ensuring compliance with company standards. Recognized for strategic problem-solving, adaptability, and a commitment to delivering exceptional customer experiences while achieving branch performance goals.
Overview
9
9
years of professional experience
Work History
Branch Manager
Enterprise Mobility
05.2021 - Current
- Recruit, hire, train, and develop employees while providing coaching and performance feedback.
- Ensure the highest level of customer satisfaction by resolving complaints and inquiries promptly.
- Develop and implement strategies to achieve sales targets, grow business, and improve profitability.
- Oversee daily branch operations, including inventory management, ordering supplies, and maintaining accurate financial records.
- Ensure adherence to company policies, procedures, and safety protocols.
- Represent the brand at local events and build relationships with customers, vendors, and partners.
- Led team performance management, fostering employee development and engagement initiatives.
Advisor
Humana Pharmacy
01.2021 - 05.2021
- Interprets internal guidelines and compliance facets to provide real time solutions to members
- Independently demonstrate the ability to listen, research, and utilize Humana Pharmacy knowledge to assist members
- Provide customer service support and resolution of routine problems regarding members product or service
- Demonstrate empathy while maximizing the opportunity to build rapport with members
- Implemented best practices in customer service while responding promptly to inquiries from current and potential customers.
- Provided comprehensive financial advice to clients, demonstrating strong knowledge of investment products and services.
- Performed administrative tasks such as data entry, filing paperwork, preparing correspondence.
First Assistant Store Manager
It's Fashion
09.2020 - 01.2021
- Developed and implemented store policies and procedures to increase efficiency and customer service.
- Maintained accurate records of employee attendance, payroll information and store operations.
- Conducted regular audits of the store's physical appearance to ensure cleanliness and organization standards were met.
- Established performance goals for staff members to ensure high quality customer service.
- Monitored daily store operations including opening and closing procedures, merchandising displays and inventory control.
- Assisted with training staff on all internal operational functions.
- Coached employees on customer service and selling techniques.
Sales Intern
Intuit
05.2020 - 08.2020
- Effectively bought in $12,766.80 new revenue with QuickBooks desktop sales
- Cold called current customers to ensure business needs were met, and closed on a sales opportunity if one became available
- Conducted full sales conversation with customers, from discovery, selection, concerns, decision, and delivery
- Developed strong customer service skills and a deep knowledge of company products and services.
- Described merchandise to explain use, operation and care of items to customers.
- Developed effective communication skills when interacting with customers over the phone or via email.
- Demonstrated ability to work independently as well as part of a team environment.
Third Key Manager
Conns HomePlus
05.2017 - 05.2020
- Made telephone calls to per existing and potential customers to market current store promos
- Provided exemplary customer service and support to customers, staff, and management.
- Provided guidance and direction to subordinates on how best they can perform their job duties effectively and efficiently.
- Demonstrated strong leadership skills with ability to motivate team members towards common goals.
- Resolved customer complaints efficiently while upholding company standards of excellence.
- Performed opening and closing duties such as setting alarms, depositing money, counting registers.
- Assigned employees to specific duties.
Education
Bachelor of Science - Business Administration, Management Information Systems
Alabama A&M University
Huntsville, AL04.2021
Skills
- Leadership & Team Development
- Customer Service Excellence
Sales & Business Growth - Account Management
- Operations & Logistics
- Strategic Planning
- Financial Management
Communication & Neg - Multi-tasking
- Revenue enhancement
- Delivery fleet management
- Reporting
- Expert in risk management
- Customer and vendor relations
- Excellent communication skills
- Upselling and cross selling
- Accounts payable
- Shift scheduling
- Revenue generation
- Operational reports
- Conflict resolution
- Project management
Timeline
Branch Manager
Enterprise Mobility
05.2021 - Current
Advisor
Humana Pharmacy
01.2021 - 05.2021
First Assistant Store Manager
It's Fashion
09.2020 - 01.2021
Sales Intern
Intuit
05.2020 - 08.2020
Third Key Manager
Conns HomePlus
05.2017 - 05.2020
Bachelor of Science - Business Administration, Management Information Systems
Alabama A&M University