Kendra Wilson
Spring,TX
Summary
I am ambitious assistant general manager brings friendly, outgoing nature over more than 2 years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable employee with strong background in sales and history of surpassing targets through effective customer engagement. Proven success in building lasting client relationships and expanding market reach. Demonstrates excellent communication and negotiation skills to drive sales and foster teamwork.
Sales professional well-versed in consultative selling and relationship management, consistently driving revenue growth. Known for collaboration and adaptability, ensuring seamless teamwork and alignment with business goals. Possesses persuasive communication skills and proactive approach to problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesman
Mister Car Wash
Houston, TX
02.2025 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
Assistant General Manager
Surge Adventure Park
Columbia , SC
12.2021 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Management Trainee
Cookout
Columbia, SC
10.2024 - 12.2024
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
Stocker
Publix
Rock Hill, SC
08.2022 - 10.2022
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Removed outdated products from shelves in accordance with company policy.
Team Member
Chic-Fil-A
Suffolk, VA
12.2020 - 10.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Addressed customer needs, responding to specific requests.
Education
Bachelor of Science - Biology
Houston Community College
Houston, TXBachelor of Science - Biology
Winthrop University
Rock Hill, SC06-2027
Skills
- Training and development skill
- Business operations background
- Team leadership strength
- Operations Management
- Employee Scheduling
- Business Development
- Workflow Coordination
- Staff Management
- Google Drive
- Financial Reporting
- Staff Development
- Food safety and sanitation
- Human Resources
- Sales and marketing strategies
- Customer relationship building
- Sales strategy development
- Upselling and cross selling
- Sales presentations
- Objection handling
- Cold calling
- Client presentations
- Customer service
- Performance improvement
- Time management
- Customer relations
- Sales expertise
- Interpersonal communication skills
- Product and service sales
- Negotiation tactics
- Relationship selling
- Product and service knowledge
- Revenue generation
Accomplishments
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Nursing Assistant
Languages
English
Professional Working
References
References available upon request.
Timeline
Salesman
Mister Car Wash
02.2025 - Current
Management Trainee
Cookout
10.2024 - 12.2024
Stocker
Publix
08.2022 - 10.2022
Assistant General Manager
Surge Adventure Park
12.2021 - Current
Team Member
Chic-Fil-A
12.2020 - 10.2021
Bachelor of Science - Biology
Winthrop University
Bachelor of Science - Biology
Houston Community College